Case Examiner & Customer Support Specialist

Federal Reserve Bank of New York; Minneapolis (MN); In loco; USD 46.000 - 68.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare options

401(k) match / pension

Paid time off

Descrizione del lavoro

Federal Reserve Bank of Minneapolis is seeking a Customer Support Representative to review forms and evidence, ensure accuracy, and process Treasury-related transactions. You will interact with customers by phone or written communications, maintain digital records, and apply policy-driven procedures to resolve inquiries.

The role requires strong customer service skills, attention to detail, and the ability to navigate multiple software applications.

Competenze

• Associate degree or equivalent combination of education and/or work experience preferred.
• 1 year or more experience in customer service, operations, or related area.

Mansioni

• Review/examine forms, legal evidence, and information to ensure accuracy and completion of processes and transaction details.
• Maintain accurate digital customer records.
• Interact with customers via telephone or written communication.
• Provide instruction, support, and inquiry resolution while adhering to policies and procedures.

Conoscenze

Customer service

Problem solving

Attention to detail

Verbal communication

Written communication

Time management

Formazione

Associate degree or equivalent

Strumenti

Microsoft Office

Data entry

Multiple applications

Email systems

Descrizione del lavoro

Federal Reserve Bank of Minneapolis is seeking a Customer Support Representative to review forms and evidence, ensure accuracy, and process Treasury-related transactions. You will interact with customers by phone or written communications, maintain digital records, and apply policy-driven procedures to resolve inquiries.

The role requires strong customer service skills, attention to detail, and the ability to navigate multiple software applications.