Enterprise Payments Support Specialist — Onsite

Federal Reserve; Minneapolis (MN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive healthcare options (Med/

401K match

Paid vacation and holidays

Flexible work environment

Subsidized public transportation

Education Assistance Program

Professional development programs

Job summary

Federal Reserve Bank of Atlanta is seeking a Customer Service Support Coordinator to provide frontline support to financial institutions using FRFS platforms. The role requires problem-solving abilities, strong communication, and meticulous attention to security procedures. You will work onsite, handling day-shift hours between 7:00am and 7:00pm EST, with occasional overtime as needed.

Locations include Minneapolis, MN or Kansas City, MO. Not eligible for remote work.

Qualifications

• High school diploma or GED required.
• At least one year of customer service/operations experience; four years for level II.
• Strong problem solving, communication, adaptability, and time management skills.
• Ability to navigate multiple applications and adapt to changing technologies.

Responsibilities

• Provide superior customer service to external and internal customers via phone, email, fax, paper mail, and other channels using various applications and resources.
• Escalate complex inquiries to more experienced staff or management as appropriate.
• Process user security requests to establish, modify, or discontinue access while following security controls.
• Verify accuracy of access requests and document customer interactions in applicable systems.
• Coordinate with other departments and follow up on issues requiring additional research; escalate critical incidents.
• Advise customers regarding Federal Reserve products and services and electronic access platforms.
• May participate in business continuity testing and QA/production testing for software enhancements.
• Maintain knowledge of changes to FRFS applications, tools, databases, products, services, and security controls.
• Map user credentials and server certificates.

Skills

Customer service

Problem solving

Adaptability

Attention to detail

Interpersonal skills

Verbal and written communication

Time management

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Federal Reserve Bank of Atlanta is seeking a Customer Service Support Coordinator to provide frontline support to financial institutions using FRFS platforms. The role requires problem-solving abilities, strong communication, and meticulous attention to security procedures. You will work onsite, handling day-shift hours between 7:00am and 7:00pm EST, with occasional overtime as needed.

Locations include Minneapolis, MN or Kansas City, MO. Not eligible for remote work.