Case Coordinator - Workers' Compensation Disputes

Indiana; Indianapolis (IN); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

Medical plans

Wellness rewards program

HSA with employer contribution

Pension options

Paid leave and holidays

Education reimbursement

LinkedIn Learning access

Free parking

Job summary

Worker’s Compensation Board of Indiana (WCB) seeks a Case Coordinator to facilitate the resolution of disputed claims within Indiana’s Worker's Compensation system. You will work directly with pro-se parties, identify issues, and guide them through the process to resolve claims before hearings when possible.

The role requires 3+ years in a related ombudsman capacity, strong communication, and knowledge of state workers’ compensation laws. Travel to hearing locations across Indiana is expected.

Qualifications

• At least 3+ years of experience in a similar ombudsman type role.
• Ability to work with diverse clientele including injured workers, lawyers, and insurers.
• Excellent written and verbal communication skills.
• Basic knowledge of Indiana Worker's Compensation laws.
• Willingness to travel to hearing locations around the State.

Responsibilities

• Serve as liaison to the workers' compensation community.
• Speak with hospitals, nurse case managers, adjusters, unions, school corporations, attorneys, and insurers.
• Answer general questions regarding workers' compensation matters.
• Process and approve electronic filings by parties.
• Assist in preparing pro-se claimants if a hearing becomes necessary.

Skills

Ombudsman experience

Stakeholder communication

Public speaking

Multi-tasking

Travel willingness

Education

Bachelor’s degree

Job description

Worker’s Compensation Board of Indiana (WCB) seeks a Case Coordinator to facilitate the resolution of disputed claims within Indiana’s Worker's Compensation system. You will work directly with pro-se parties, identify issues, and guide them through the process to resolve claims before hearings when possible.

The role requires 3+ years in a related ombudsman capacity, strong communication, and knowledge of state workers’ compensation laws. Travel to hearing locations across Indiana is expected.