Case Manager, Refugee Services

Nonprofit Connect; Overland Park (KS); On-site; USD 42,000 - 65,000; Full time

Job summary

Catholic Charities of Northeast Kansas is seeking a Refugee & Migrant Long-Term Case Manager to provide holistic, long-term case management for vulnerable clients. You will complete Self-Sufficiency plans, document progress, and work within the Refugee & Migrant Services framework to promote self-sufficiency and integration.

Responsibilities include risk assessment, rights education, collaboration with partners, crisis response, advocacy, and home visits as needed.

Qualifications

• Bachelor’s Degree in social work or human service field or comparable experience is preferred.
• English communication proficiency; fluency in a second language preferred.
• Ability to work effectively in a multi-cultural and multi-lingual environment.
• Strong typing and internet skills; ability to learn Microsoft Outlook, Excel and various database programs.
• Must be reliable, punctual, professional and respond appropriately to people in crisis.
• Must have a valid driver’s license, car insurance and reliable means of transportation for local travel.
• Must complete VIRTUS training, background screening, drug testing, and any ongoing training as required.

Responsibilities

• Provide case management services for a caseload of refugees and immigrants in the Long-Term Case Management (LTS) program.
• Ensure participants understand LTS program rights and responsibilities and document services.
• Adhere to Refugee & Migrant Services guidelines and maintain documentation in electronic case files.
• Apply strengths-based approach to assist vulnerable clients toward self-sufficiency.
• Receive referrals and participate in case conferences to ensure continuity of care.
• Assess client needs, develop Self-Sufficiency Plans, and meet regularly with clients as per policy.
• Collaborate with partners to ensure holistic support and integration.
• Respond to crises with appropriate resources while maintaining safety and ethics.
• Support clients in vulnerable situations including domestic violence, substance abuse, homelessness, and mental health concerns.
• Provide advocacy and facilitate access to services like transportation and language access.
• Conduct home and field visits as needed per health and safety protocols.
• Maintain professional conduct per NASW Code of Ethics and agency policies.

Skills

English proficiency

Second language

Interpersonal communication

Multi-cultural awareness

Education

Bachelor’s degree in social work or related field

Tools

MS Outlook

Excel

Database programs

Job description

Position Summary

The Refugee & Migrant Long-Term Case Manager will provide holistic and Long-Term case management to eligible refugee & Migrant clients that have been identified as especially vulnerable. Case Manager will complete self-sufficiency plans at intake as well as periodic assessments throughout the client service term to achieve long-term self-sufficiency. Successfully promote and support the mission of Catholic Charities of Northeast Kansas as guided by the Catholic Social teachings through the services outlined in the Refugee & Migrant Services. EEO

Essential Functions

• Provide case management services for a caseload of refugees and immigrants participating in the Long-Term Case Management (LTS) program.
• Ensure participants are well-versed in their LTS Program rights, responsibilities and ensure services are well-documented track a participants' progress in electronic case files.
• Adhere to Catholic Charities of Northeast Kansas’s Refugee & Migrant Services guidelines on service provision and documentation. Learns and implements guidelines of Refugee & Migrant services for the Long-Term Case Management set forth by Refugee & Migrant Service Program.
• Applies strengths-based approach in case management in efforts support especially vulnerable clients to obtain self-sufficiency.
• Receives referrals for case management for -eligible clients and participates in any needed case conference meetings to assure continuity of care.
• Assesses client needs, works with the client to create Self-Sufficiency Plan (SSP), and regularly meets with all clients on the assigned case load in alignment with CCNEK’s Refugee & Migrant Program policy for the Long-Term Case Management.
• Collaborates with internal and external partners to ensure client is receiving holistic support to reach goals and achieve long-term self-sufficiency and integration.
• Respond to crises with appropriate resources and in a timely manner to stabilize client – maintaining safety and ethical boundaries.
• Support clients in vulnerable situations – including, but not limited to, domestic violence, substance abuse, homelessness, and mental health concerns,
• Provide advocacy for clients as well as support accessibility to services, including transportation, language access, and community partner education as necessary.
• Conduct home and field visit assignments as needed and in accordance with the agency health and safety protocol.
• Maintains professional conduct with clients as identified in the NASW Code of Ethics and abides by all program policies and procedures and acts as a mandated reporter.
• Must complete VIRTUS training, background screening, drug testing, and any ongoing training as required.
• Perform any other functions as may be directed by the employer.

Minimum Position Requirements

• Bachelor’s Degree in social work or human service field or comparable experience is preferred
• Must have competency in oral, written, and interpersonal communication skills in English; fluency in a second language (Burmese, Karen, Dari, Swahili, etc.) preferred
• Ability to work effectively in a multi-cultural and multi-lingual environment
• Strong typing and internet skills as well as the ability to learn Microsoft Outlook, Excel and various database programs
• Must be able to work collaboratively with outside agencies and advocate on behalf of the clients
• Must be reliable, punctual, professional, and respond appropriately to people in crisis
• Must have a valid driver’s license, car insurance, a verified safe driving record and reliable means of transportation for local travel; must provide a copy of license and insurance
• Demonstrate a passion for the mission of Catholic Charities
• Must be willing to perform by the agency’s values: love, patience, kindness, faithfulness, self- control and joy
• Catholic Charities promotes a diverse workforce. Employees are not required to be Catholic, however, employees of Catholic Charities of Northeast Kansas must understand that they are a visible representative of the Archdiocesan Church and as such will not publicly oppose the teachings of the Catholic Faith nor publicly advocate for any position in conflict with Catholic teaching, or the specific positions of the Archdiocese of Kansas City in Kansas or the United States Conference of Catholic Bishops. This requirement includes any public speech, demonstration, or writing including the use of social media or other digital technologies
• Must complete VIRTUS training, background screening, drug testing, and any ongoing training as required

PHYSICAL DEMANDS

• Prolonged periods of sitting at a desk and working on a computer, standing, bending and moving
• Must be able to lift up to 10 pounds
• Must have the physical ability to make visits to a variety of environments that may include walking on rough terrain and climbing stairs
• Must have physical ability to effectively communicate with others
• Must have physical ability and appropriate licensure for driving