Case Coordinator- Supportive Services for Veteran Families

Catholic Charities Diocese of Charlotte; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Catholic Charities Diocese of Charlotte is seeking a Case Coordinator to lead direct casework for program participants, including securing housing and ensuring compliance with agency policies.

You will conduct intakes, assess needs, and coordinate services with community partners while maintaining accurate records and advocating for participants. Travel will be required as part of field responsibilities.

Qualifications

• Undergraduate degree in human services or related field; seven years of relevant experience may substitute.
• Strong English language skills including reading, writing, and speaking.
• Ability to engage with individuals with complex needs and trauma-informed approaches.

Responsibilities

• Conducts intake interviews and assesses needs of program participants; provides advocacy and referrals as needed.
• Secures housing units and ensures HUD inspections are passed.
• Develops and monitors individualized service plans per program guidelines.
• Provides ongoing case coordination and financial planning.
• Completes documentation to meet funding, licensing, COA standards, and QA requirements.
• Maintains relationships with staff and external resources to coordinate services.

Skills

Case management

English proficiency

Communication

Community liaison

Education

Bachelor's degree in human services or related field

Tools

Computer skills

Job description

Position Summary

Assumes primary responsibility for direct casework services for program participants including securing housing; ensures compliance with contractual requirements and agency policies and procedures; employs case coordination procedures and case management principles to assist program participants in reaching their goals; as assigned, directs the work of others in provision of services.

Essential Functions

• Conducts intake interviews and assesses needs of program participants; provides advocacy support and liaison to community agencies and resources; advises program participants or makes referrals as appropriate.
• Secures appropriate housing, including ensuring units have passed HUD inspection. Arranges for and ensures units pass HUD inspection annually.
• Works with donors and community partners to appropriately furnish each unit.
• Develops, implements, monitors, evaluates, and updates individualized service plans according to program guidelines.
• Provides on-going case coordination; develops case plans and case financial plans.
• Conducts home visits to address household issues, barriers to success, health and safety, etc.; supervises the work of others to ensure the provision of services.
• Develops and facilitates collaborations with community networks and other partners.
• Completes monthly reports for all required entities; prepares and maintains statistical records; maintains and keeps current all program participants’ records in required client management database systems.
• Completes all necessary documentation to ensure compliance with funding requirements, licensing requirements, COA standards, and agency quality assurance standards.
• Maintains working relationships with staff and other diocesan and external resources to coordinate services and provide advocacy as needed.
• Responds to inquiries and makes presentations regarding agency services.
• Participates in agency’s Strategic Planning and Quality Improvement processes.
• Creates an environment consistent with agency culture, mission, vision, and values and represents the agency in the community in the same manner.

Other Responsibilities

• Participates in agency trainings, staff meetings, and events; attends training and development activities as directed.
• Performs other duties as required.

Requirements

Education, Experience, and Skills Required

• Undergraduate degree in human services or related field and prior case management experience. Seven years of relevant experience may be substituted in lieu of an undergraduate degree.
• Knowledge of and sensitivity working with people with mental illness, dually diagnosed and/or in recovery.
• Experience working with homeless persons; ability to engage and develop rapport with persons with complex needs in conversation.
• Must have intermediate computer and technology skills.
• Skills required to: participate in program planning and organization; work and communicate effectively with staff, volunteers, clientele, and the public; promote agency programs and provide public relations; participate in peer review; prepare correspondence, records and reports; and perform the essential functions of the position.
• Strong English language skills required (reading, writing, and speaking).

Working Environment

Responsibilities of the Case Coordinator involve travel and work beyond the regularly scheduled workday.