Case Coordinator Manager

Pyramid Healthcare; York (York County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Tuition Reimbursement

Paid Time Off

Employee Recognition Programs

Referral Bonus opportunities

And More!

Job summary

Pyramid Healthcare in York, PA is seeking a dedicated Case Coordinator Manager to lead our Client Support team. You will oversee case coordination with internal treatment teams and external providers, ensuring coordinated, client-centered care and smooth operations.

Ideal candidates bring strong leadership, excellent communication, and a commitment to advancing recovery journeys. This full-time exempt role includes comprehensive rewards and opportunities for professional development within our

Qualifications

• High School Diploma or equivalent required.
• 2 years in a drug and alcohol or mental health setting preferred; supervisory experience desirable.
• Current CPR, AED, and First Aid certifications required.
• Valid driver’s license preferred.

Responsibilities

• Supervise and engage case coordinator staff, providing regular oversight and guidance.
• Develop and maintain staff schedules.
• Coordinate client engagement, including appointments, aftercare plans, and collaboration with the treatment team.
• Maintain professional communication with referral sources and outside providers, addressing UR, legal, and employment needs.
• Provide direct case coordination services, including transportation coordination and individual sessions.
• Assist in developing aftercare plans and facilitating referrals to appropriate providers.
• Facilitate support groups to enhance clinical services and client engagement.
• Document all client interactions in Carelogic within program timelines.
• Collaborate with the client navigation team to address aftercare needs and EOS.

Skills

Communication

Interpersonal skills

Crisis management

Regulatory knowledge

Education

High School Diploma or equivalent

Job description

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

Job Posting: Case Coordinator Manager

Location: York, PA
Company: Pyramid Healthcare
Department: Client Support
Supervisor: Associate/Executive Director
Employment Type: Full-Time, Exempt

About Us:
Pyramid Healthcare is a leader in providing high-quality behavioral healthcare services. We are committed to our CORE values of Integrity, Dedication, Collaboration, and Passion, which inspire us to deliver exceptional care and support to our clients and communities.

Position Summary:

We are seeking a dedicated Case Coordinator Manager to oversee our dynamic case coordination team. This role ensures seamless client engagement and coordination with internal treatment teams and external providers. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for supporting client recovery journeys.

Key Responsibilities:

• Supervise and engage case coordinator staff, providing regular oversight and guidance.
• Develop and maintain staff schedules.
• Coordinate client engagement, including appointments, aftercare plans, and collaboration with the treatment team.
• Maintain professional communication with referral sources and outside providers, addressing needs related to UR, legal, and employment.
• Provide direct case coordination services, including transportation coordination and individual sessions.
• Assist in developing aftercare plans and facilitating referrals to appropriate providers.
• Facilitate support groups to enhance clinical services and client engagement.
• Document all client interactions, family communications, and external contacts in Carelogic within program timelines.
• Collaborate with the client navigation team to address aftercare needs and support Enhanced Outpatient Sessions (EOS).
• Conduct performance evaluations and provide ongoing training to case coordinator staff.
• Participate in corporate training, program development, and professional growth activities.

Qualifications:

• Education: High School Diploma or equivalent required.
• Experience: 2 years in a drug and alcohol or mental health setting preferred. Previous supervisory experience is highly desirable.
• Certifications: Current CPR, AED, and First Aid certifications required.
• Other Requirements: Valid driver’s license preferred.

Skills and Abilities:

• Excellent oral and written communication skills.
• Strong interpersonal and clinical judgment abilities.
• Effective problem-solving and crisis management skills.
• Knowledge of federal and state standards, as well as regulatory body requirements.

Pyramid CORE Values:

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.

Total Rewards for Full-Time Positions:

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities
• And More!

Want to know more?

To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers.

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.