Case Coordinator FT

Progressive-Home-Care,-Inc.; Newark (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

Progressive-Home-Care, Inc. is seeking a dedicated administrative/clinical liaison to support agency operations and scheduling. The role emphasizes accurate intake documentation, timely telephone communication, and coordination of aide staffing with nursing staff.

You will interact with patients, families, referral sources, and hospital discharge planners while maintaining a strong emphasis on patient advocacy and seamless workflow across departments.

Qualifications

• Must be able to speak Spanish.
• Creole speaking a plus.

Responsibilities

• Answers the telephone promptly and courteously.
• Responsible for accurate documentation of intake information.
• Responsible for appropriate staffing of aides; collaborates with Nursing Department.
• Notify RN when patient is hospitalized.
• Maintain communication with hospital discharge planner for discharge paperwork.
• Notify Nursing Department of hospital discharges and maintain appropriate staffing for post-hospital visits.
• Notify nursing department and care coordinator of any change in patient status.
• Advocate for patients and patient representatives; maintain occurrence documentation in the office.
• Be on-call when indicated on the on-call schedule and maintain an on-call log.
• Communicate with the on-call nurse as appropriate.
• Conduct initial interviews of Aides; participate in evaluation processes for timeliness and continuity.
• Assist in implementing aide in-service calendar; help orient new hires.
• Assist in marketing the agency where needed.

Skills

Spanish language

Creole language

Job description

Primarily performs clerical/scheduling activities that facilitate agency operations. These activities include coordination of employee schedules with client wants/needs, processing intake information and communication with referral sources, hiring and continued employment decisions of employees in accordance with client schedules and needs.

Performance Criteria:

1. Answers the telephone promptly and courteously
2. Responsible for accurate documentation of intake information
3. Responsible for appropriate staffing of aides. Collaborates with Nursing Department when applicable
4. Responsible to notify RN when patient is hospitalized
5. Maintain communication with hospital discharge planner to receive appropriate discharge paperwork
6. Notify Nursing Department of hospital discharges. Maintain appropriate staffing if RN determines a post hospital visit is required.
7. Responsible to notify nursing department and when applicable, the care coordinator of any change in a patient status
8. Responsible to be an advocate for patient and patient representatives
9. Responsible to maintain occurrence documentation in the office. Accountable for communication and documentation to the Nursing Department
10. Responsible for "on-call" when indicated on the on-call schedule
11. Maintains appropriate documentation on an on-call log
12. Communicates with the on-call nurse when appropriate
13. Responsible for the initial interview of Aides
14. Collaborates with nursing department in the performance evaluation process for aides as it pertains to timeliness, punctuality, and continuity.
15. Assist with the implementation of the aide in-service calendar.
16. Assists Supervisor to introduce office policy and procedure to new hires at Orientation to Agency.
17. Assist in the marketing of the agency where needed
18. Must be able to speak Spanish
19. Creole speaking a plus