Case Coordinator - Bilingual (Spanish) Scheduling Advocate

Progressive-Home-Care,-Inc.; Newark (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

Progressive-Home-Care, Inc. is seeking a dedicated administrative/clinical liaison to support agency operations and scheduling. The role emphasizes accurate intake documentation, timely telephone communication, and coordination of aide staffing with nursing staff.

You will interact with patients, families, referral sources, and hospital discharge planners while maintaining a strong emphasis on patient advocacy and seamless workflow across departments.

Qualifications

• Must be able to speak Spanish.
• Creole speaking a plus.

Responsibilities

• Answers the telephone promptly and courteously.
• Responsible for accurate documentation of intake information.
• Responsible for appropriate staffing of aides; collaborates with Nursing Department.
• Notify RN when patient is hospitalized.
• Maintain communication with hospital discharge planner for discharge paperwork.
• Notify Nursing Department of hospital discharges and maintain appropriate staffing for post-hospital visits.
• Notify nursing department and care coordinator of any change in patient status.
• Advocate for patients and patient representatives; maintain occurrence documentation in the office.
• Be on-call when indicated on the on-call schedule and maintain an on-call log.
• Communicate with the on-call nurse as appropriate.
• Conduct initial interviews of Aides; participate in evaluation processes for timeliness and continuity.
• Assist in implementing aide in-service calendar; help orient new hires.
• Assist in marketing the agency where needed.

Skills

Spanish language

Creole language

Job description

Progressive-Home-Care, Inc. is seeking a dedicated administrative/clinical liaison to support agency operations and scheduling. The role emphasizes accurate intake documentation, timely telephone communication, and coordination of aide staffing with nursing staff.

You will interact with patients, families, referral sources, and hospital discharge planners while maintaining a strong emphasis on patient advocacy and seamless workflow across departments.