Case Coordinator

JEVS Human Services; Philadelphia (Philadelphia County); Hybrid; USD 43,000 - 53,000; Full time

Benefits offered by this job

401(k) with company match

Tuition assistance

Health, Dental, and Vision coverage

Paid vacation and sick leave

10-12 paid holidays per year

Pre-tax commuter benefits

Continuing education opportunities

Dress-down Fridays

Employee referral bonus

Mileage and travel reimbursement

Job summary

JEVS Human Services in Philadelphia is seeking a Case Coordinator for the Work Ready program. The role supports DPW recipients with intensive case management both in home and on-site, linking clients to services and guiding them through counseling and planning.

Responsibilities include documenting contacts, maintaining confidential records, and coordinating with the Employment Team to schedule workshops and job searches to meet participation goals.

Qualifications

• Bachelor’s degree preferred or minimum 3 years of human service/case management experience.
• Proficient in MS Office applications (Word and Excel).
• Ability to problem solve and collaborate with a variety of customers in Welfare to Work Industry.

Responsibilities

• Provide in home and on site intensive case management support to a caseload of DPW recipients.
• Match and link clients with services; make initial calls and orient clients to agencies for counseling and treatment.
• Document all client contacts and maintain accurate case records.
• Maintain confidentiality of all client information across electronic and physical records.
• Develop and utilize Service Plans as the primary case management tool for each participant.
• Provide regular individual counseling to address barriers and support goal achievement.
• Schedule clients for workshops, job search, and community service to meet Work Participation Rate targets.

Skills

Case management

MS Office

Client communication

Team collaboration

Education

Bachelor’s degree preferred

Tools

MS Word

MS Excel

Job description

At JEVS, we help the people we serve lead self-determined, connected, and hopeful lives that strengthen themselves, their families, and their communities. Our team is more than 1,000 strong, serving the Greater Philadelphia community tirelessly for over 80 years. Our programs are designed to help individuals have a better quality of life. We serve those with disabilities and people facing tough socio-economic conditions. We believe everyone deserves fulfilling jobs, educational opportunities, and access to vital services.

Currently we have an exciting opportunity with our Work Ready program as a Case Coordinator. Work Ready provides a comprehensive set of employment-oriented services to those receiving Public Assistance benefits, including those who are in need of specific help managing barriers to self-sufficiency.

This role, located in our Center City Philadelphia office, offers flexibility and a hybrid environment. This position is full time, 35 hours per week.

Job Duties For This Position Will Include

• Provide in home and on site intensive case management support to caseload of DPW recipients.
• Match and link clients with services. Make initial telephone call, and orient the client to various agencies and personnel for specialized counseling and treatment.
• Document all contacts with clients in a timely manner; maintain accurate and timely records of all case management/counseling sessions
• Maintain the integrity and confidentiality of all client information including electronic, hard copy, and filing system.
• In conjunction with the Clinical Staff, develop, prepare and utilize the Service Plans as the primary case management tool for each participant.
• According to the Service Plan, provide regular, ongoing individual counseling to address barriers, encourage achievement of goals and ensure retention of clients
• In conjunction with the Employment Team, schedule clients to participate in workshops, job search, and community service in order to achieve 50% Work Participation Rate (WPR).
• Bachelor’s degree preferred, or minimum of 3 years of human service/case management experience
• Ability to problem solve and collaborate with a variety of customers in the Welfare to Work Industry
• Proficient in MS Office applications (especially MS Word and Excel)
• Willing to work a flexible schedule.
• Inner city travel required.
• Ability to organize multiple tasks in a timely manner

What’s In It For You

• 401(k), with company match
• Tuition assistance: Available to all employees with at least one year of service, for those enrolled in job-related, accredited, degree or certificate level courses
• Health, Dental, and Vision coverage
• Ample paid vacation and sick time
• 10-12 paid holidays per year
• Pre-tax commuter benefits
• Continuing education, professional development opportunities, retreats, and training
• Annual holiday party and office outings
• Wellness workshops and activities and access to the Employee Assistance Program
• Dress-down Fridays
• Employee referral bonus
• Reimbursement of eligible mileage and travel expenses

The base pay for this position is $48,000. Base pay is one part of the Total Compensation that JEVS Human Services provides to recognize employees for their work. JEVS provides competitive Benefits; we believe that benefits should support you at work and at home. Please visit the benefits page of our careers site for more details.

At JEVS, we are committed to ensuring all our employees feel included, valued, appreciated and free to be who they are at work. We cultivate a culture where differences are valued, and we are putting resources and attention towards improving employee engagement, retention, and promotion of our talented staff.

Diversity, inclusion, and equity are core principles that guide how we cultivate leaders, build our teams, and create an environment that is the right fit for JEVS Human Services’ employees, our community partners, and the individuals we serve.

For more information about what it’s like to be a part of the JEVS team, visit our careers page at https://www.jevshumanservices.org/careers/

Qualified individuals with disabilities are encouraged to apply; reasonable accommodations will be provided. Please contact your recruiter if you are in need of an accommodation during the interview process.

JEVS Human Services is committed to ensuring equal employment opportunities. The Agency will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person’s gender, gender identity, age, race, color, religion, creed, sexual preference or orientation, marital status, national origin, ancestry, citizenship, military status, veteran status, disability, or membership in any other protected group. Qualified individuals with disabilities are encouraged to apply; reasonable accommodations will be provided.