Case Coordinator

Hirebridge; Philadelphia (Philadelphia County); Hybrid; USD 42,000 - 54,000; Full time

Job summary

JEVS is hiring a Case Coordinator for the Work Ready program in Center City Philadelphia. The role supports DPW recipients with intensive case management, counseling, and linkage to services in a hybrid, full-time capacity.

You will document interactions, protect confidentiality, and collaborate with Employment and Clinical staff to help participants achieve goals and meet Work Participation Rate targets.

Qualifications

• Experience in case management or similar social services.
• Strong communication and documentation skills.
• Ability to counsel clients and coordinate services with teams.

Responsibilities

• Provide in home and on site intensive case management support to caseload of DPW recipients.
• Match and link clients with services; make initial calls and orient clients to agencies.
• Document all contacts and maintain accurate case records.
• Maintain confidentiality of all client information in all formats.
• Develop and utilize Service Plans with Clinical Staff as primary tools.
• Provide regular individual counseling to address barriers and goals.
• Schedule clients to participate in workshops and job search activities to reach WPR targets.

Skills

Case management

Communication

Documentation

Counseling

Job description

At JEVS, we help the people we serve lead self-determined, connected, and hopeful lives that strengthen themselves, their families, and their communities. Our team is more than 1,000 strong, serving the Greater Philadelphia community tirelessly for over 80 years. Our programs are designed to help individuals have a better quality of life. We serve those with disabilities and people facing tough socio-economic conditions. We believe everyone deserves fulfilling jobs, educational opportunities, and access to vital services.

Currently we have an exciting opportunity with our Work Ready program as a Case Coordinator. Work Ready provides a comprehensive set of employment-oriented services to those receiving Public Assistance benefits, including those who are in need of specific help managing barriers to self-sufficiency.

This role, located in our Center City Philadelphia office, offers flexibility and a hybrid environment.This position is full time, 35 hours per week.

Job duties for this position will include:

• Provide in home and on site intensive case management support to caseload of DPW recipients.
• Match and link clients with services. Make initial telephone call, and orient the client to various agencies and personnel for specialized counseling and treatment.
• Document all contacts with clients in a timely manner; maintain accurate and timely records of all case management/counseling sessions
• Maintain the integrity and confidentiality of all client information including electronic, hard copy, and filing system.
• In conjunction with the Clinical Staff, develop, prepare and utilize the Service Plans as the primary case management tool for each participant.
• According to the Service Plan, provide regular, ongoing individual counseling to address barriers, encourage achievement of goals and ensure retention of clients
• In conjunction with the Employment Team, schedule clients to participate in workshops, job search, and community service in order to achieve 50% Work Participation Rate (WPR).