Career Resource Center Coordinator

JEVS Human Services; Philadelphia (Philadelphia County); On-site; USD 44,000 - 49,000; Full time

Benefits offered by this job

401(k) with company match

Tuition assistance

Health, dental, and vision coverage

Paid vacation and sick time

10-12 paid holidays

Job summary

JEVS Human Services in Philadelphia is hiring a Career Resource Center Coordinator to join the CareerLink team. This on-site role supports customers in the Career Resource Center, guiding them to the right services and helping with PA CareerLink registration.

The ideal candidate has strong customer service skills, is proficient with MS Office, and can navigate job search systems. You will work in a busy center, helping participants complete resumes and connect with opportunities.

Qualifications

• Associate's Degree or a minimum of 2 years of human service; case management; customer service/sales and support; vocational or related fields.
• Excellent customer service and interpersonal skills.
• Ability to independently problem-solve and de-escalate situations.
• Proficient in MS Office applications (especially MS Word and Excel); PA Careerlink & CWDS a plus.

Responsibilities

• Guide all customers into the CRC or to the appropriate service(s) with a welcoming demeanor.
• Greet, answer questions and disseminate information to all participants in the Career Resource Center.
• Assist with PA CareerLink registration and ensure participants are completely enrolled, have a viable resume/job preferences completed.
• Assist with directing/navigating participants to job application site.
• Monitor the use of the computers and ensure they are used for job search activities only.
• Be proactive with suggestions to Job Developers when a good job match is probable.
• Assist participants with clerical tasks such as copying and faxing job related materials.
• Other related duties as assigned.

Skills

Customer service

Interpersonal skills

Problem solving

De-escalation

MS Office

MS Word

MS Excel

PA CareerLink

CWDS

Education

Associate's Degree or 2 years related field

Tools

PA CareerLink

CWDS

Job description

At JEVS, we help the people we serve lead self-determined, connected, and hopeful lives that strengthen themselves, their families, and their communities. Our team is more than 1,000 strong, serving the Greater Philadelphia community tirelessly for over 80 years. Our programs are designed to help individuals have a better quality of life. We serve those with disabilities and people facing tough socio-economic conditions. We believe everyone deserves fulfilling jobs, educational opportunities, and access to vital services.

We are currently hiring for a Career Resource Center Coordinator to join our CareerLink team.

This position is on-site at our Suburban Station location.

The PA CareerLink in Philadelphia helps individuals prepare for and find work. We provide no-cost services that help individuals successfully enter or re-enter the local workforce.

Responsibilities

• Guide all customers into the CRC or to the appropriate service(s) with a welcoming demeanor.
• Greet, answer questions and disseminate information to all participants in the Career Resource Center.
• Assist with PA CareerLink registration and ensure participants are completely enrolled, have a viable resume/job preferences completed.
• Assist with directing/navigating participants to job application site.
• Monitor the use of the computers by visually observing participant's usage and ensure that computers are being used for job search activities ONLY.
• Have a general understanding of PA CareerLink services and the No Wrong Door model.
• Be proactive with suggestions to Job Developers when a good job match is probable.
• Assist participants with clerical tasks such as copying and faxing job related and unemployment compensation materials
• Other related duties as assigned.
• Associate's Degree or a minimum of 2 years of human service; case management; customer service/sales and support; vocational or related fields.
• Excellent customer service and interpersonal skills.
• Ability to independently problem-solve and de-escalate situations.
• Proficient in MS Office applications (especially MS Word and Excel); PA Careerlink & CWDS a plus.
• Adhere to JEVS Core Principles

What's In It For You

• 401(k), with company match
• Tuition assistance: Available to all employees with at least one year of service, for those enrolled in job-related, accredited, degree or certificate level courses
• Health, Dental, and Vision coverage
• Ample paid vacation and sick time
• 10-12 paid holidays per year
• Pre-tax commuter benefits
• Continuing education, professional development opportunities, retreats, and training
• Annual holiday party and office outings
• Wellness workshops and activities and access to the Employee Assistance Program
• Dress-down Fridays
• Employee referral bonus
• Reimbursement of eligible mileage and travel expenses

The base pay for this position ranges from $44,000 to $48,500 and will vary based on factors such as skills and experience. Base pay is one part of the Total Compensation that JEVS Human Services provides to recognize employees for their work. JEVS provides competitive Benefits; we believe that benefits should support you at work and at home. Please visit the benefits page of our careers site for more details.

At JEVS, we are committed to ensuring all our employees feel included, valued, appreciated and free to be who they are at work. We cultivate a culture where differences are valued, and we are putting resources and attention towards improving employee engagement, retention, and promotion of our talented staff.

Diversity, inclusion, and equity are core principles that guide how we cultivate leaders, build our teams, and create an environment that is the right fit for JEVS Human Services' employees, our community partners, and the individuals we serve.

For more information about what it's like to be a part of the JEVS team, visit our careers page at https://www.jevshumanservices.org/careers/

Qualified individuals with disabilities are encouraged to apply; reasonable accommodations will be provided. Please contact your recruiter if you are in need of an accommodation during the interview process.

JEVS Human Services is committed to ensuring equal employment opportunities. The Agency will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's gender, gender identity, age, race, color, religion, creed, sexual preference or orientation, marital status, national origin, ancestry, citizenship, military status, veteran status, disability, or membership in any other protected group. Qualified individuals with disabilities are encouraged to apply; reasonable accom