Case Coordinator

Jobtailor; Colorado; On-site; USD 42,000 - 60,000; Full time

Job summary

Libra Solutions seeks a Case Coordination Representative to manage a high-volume caseload and coordinate funding decisions for plaintiffs, heirs, and associated legal teams. You will communicate with attorneys, clients, and medical providers to ensure quality service and timely care throughout the recovery process.

Responsibilities include assessing cases up to $25K, scheduling medical appointments, coordinating transportation, and analyzing case data to improve outcomes.

Qualifications

• Comfortable managing an active caseload of 100–150 cases.
• Grow relationship with law firms and medical providers.
• Communicate effectively with attorneys, clients and medical providers.
• Oversee medical treatment coordination, including scheduling and transportation.
• Assess and make funding decisions up to $25K.
• Maintain workflow through daily/weekly prioritization.
• Review weekly dashboards and track basic trends for case metrics.
• Collaborate with internal stakeholders to meet service levels and revenue goals.
• Assist with training new team members as needed.

Responsibilities

• Evaluate prospective cases and explain Libra process and funding options.
• Coordinate with attorneys and medical providers to ensure timely care.
• Monitor case metrics and adjust priorities to meet deadlines.

Skills

case evaluation

funding decisions

medical record analysis

case tracking

metrics review

appointment scheduling

transportation arrangement

customer service

time management

organization

prioritization

team collaboration

relationship building

effective communication

Education

N/A

Job description

Company Overview

• Libra Solutions helps simplify and ease the burden of legal processes for plaintiffs, heirs, and the attorneys and doctors who serve them.
• By combining financial strength with technology-driven innovation, we simplify difficult legal processes, reduce delays, and help people access both money and the care they need, when they need it most.
• A Case Coordination Representative is proficient at evaluating a prospective case and making funding related decisions based upon its merits.
• This role is responsible for articulating the Libra process, mission statement and fostering relationships across the legal and medical communities.

Requirements

• Comfortable managing active caseload of (100-150) cases
• Grow relationship with law firms and medical providers
• Communicate effectively with attorneys, clients and medical providers to ensure best care and best service possible
• Effectively oversee medical treatment for accident victims, including but not limited to scheduling and coordinating appointments, analyzing medical records and arranging transportation
• Assess and make funding decisions up to $25K
• Maintain workflow through prioritization of daily and weekly tasks
• Perform weekly metrics by reviewing dashboards, verifying data, and noting basic trends to support accurate case tracking
• Collaborate with internal stakeholders to ensure service levels and revenue goals are met
• Occasionally assist with training new team members
• Provide best customer service daily
• *Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice
• Exemplary customer service and time management
• Organized and ability to prioritize well
• Thrives in team environment
• Knowledge of medical terminology and life cycle of a case
• Ability to assess overall case metrics, build/maintain relationships with law firms and make timely decisions independently and with help from supervisor

Hard Skills

• case evaluation
• funding decisions
• medical record analysis
• case tracking
• metrics review
• appointment scheduling
• transportation arrangement

Soft Skills

• customer service
• time management
• organization
• prioritization
• team collaboration
• relationship building
• effective communication