Client Sales Specialist

Law Office of Kyle Gurwell; Fountain Valley (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Generous PTO

Health Insurance

Retirement

Structured onboarding and training

Collaborative work environment

Growth opportunities

Job summary

Law Office of Kyle Gurwell is seeking a Sales Champion to be the first point of contact for potential clients and a driver of firm growth. You will guide prospects through our process, explain pre-set fees, and help convert inquiries into engaged clients.

You should be comfortable making outbound calls, maintaining detailed records in CRMs, and handling emotional conversations with professionalism. This is an in-office role focused on growth, accountability, and clear communication.

Qualifications

• 1+ years of experience in sales, client services, intake, or a client-facing role (legal industry experience is a plus, not required)
• Comfortable making outbound calls, following up persistently, and asking for the sale
• Strong communicator who can interact professionally and empathetically with people going through difficult life transitions
• Organized and detail-oriented
• Comfortable with CRMs, case management software, spreadsheets, and basic technology
• Self-motivated: you see what needs doing and do it without being asked
• Metrics-driven and comfortable being held accountable to performance goals
• Discreet and trustworthy with confidential client information
• Bonus if you have prior experience in a law firm, especially in family law, civil litigation, or consumer law

Responsibilities

• Conduct sales conversations with prospective new clients to help them understand how the firm can help and to sell legal services
• Present the cost of services (fees pre-determined by an attorney), answer questions about the process, and ask for the commitment
• Handle objections with empathy and confidence, not pressure
• Create contracts and accept payment, then coordinate with the attorney for acceptance
• Conduct 2nd, 3rd, and 4th follow-up calls to close the loop with PNCs who did not hire the firm during their initial conversation
• Follow up on all outstanding electronic and mailed contracts that have not been signed and paid
• Oversee client onboarding & offboarding
• Track and maintain data while preparing metrics and reports for the owner on lead conversion rates, referral sources, cost of acquisition, and other key performance indicators

Skills

Sales

Client services

CRM proficiency

Communication

Data tracking

Tools

CRM software

Case management software

Spreadsheets

Job description

Hiring a Sales Champion! GENEROUS PAID TIME OFF - HEALTH RETIREMENT BENEFITS - PROFESSIONAL DEVELOPMENT Do you love talking to people and helping them take the first step when they’re stressed, overwhelmed, or unsure what to do next? Do you believe responsiveness, empathy, and confidence can change someone’s entire experience? We are a forward-thinking law firm on a path for aggressive growth, and we are looking for a Sales Champion to be the first point of contact for potential clients and a key driver of our firm’s growth. We handle family law, civil litigation, consumer protection, and related matters. Clients are people going through some of the most difficult chapters of their lives, and you will be the first human voice many of them hear. We want to be known for helping people feel heard, supported, and confident from the very first phone call. This role is critical. You are often the person who sets the tone for the entire client experience. This position is not a legal role. You will not provide legal advice. You will guide potential clients through our process, answer questions about next steps, and help the firm connect with the right clients. You can discuss the workflow in general, help clients describe their situation, and quote fees that have been set by an attorney. You cannot give legal advice, set a case strategy, or finalize engagements without attorney acceptance. We love people who take ownership, follow through, and understand that speed, clarity, and empathy matter. This is a role for someone who is comfortable with accountability, metrics, and results, and who genuinely enjoys helping people say "yes" to moving forward. If these statements appeal to you, you may be our Champion: You genuinely enjoy talking to people and building rapport. You smile when you answer the phone, and people can hear it. You understand the difference between listening and waiting to talk. You are persistent without being pushy. You follow up when others forget. You are organized and can track conversations, next steps, and details without letting anything slip through the cracks. You are comfortable with scheduling, calendars, CRMs, and basic technology. You can handle emotional conversations with professionalism and calm. Your middle name is "No Drama." You understand that how someone feels after a call matters just as much as what was said. You do not think data entry or follow-up calls are "beneath you" because you know that is where deals are won and relationships are built.

What You Will Do

• Conduct sales conversations with prospective new clients (PNCs) to help them understand how the firm can help and to sell legal services
• Present the cost of services (fees pre-determined by an attorney), answer questions about the process, and ask for the commitment
• Handle objections with empathy and confidence, not pressure
• Create contracts and accept payment (help clients with financing if necessary), then coordinate with the attorney for acceptance
• Conduct 2nd, 3rd, and 4th follow-up calls to close the loop with PNCs who did not hire the firm during their initial conversation
• Follow up on all outstanding electronic and mailed contracts that have not been signed and paid
• Oversee client onboarding & offboarding
• Track and maintain data while preparing metrics and reports for the owner on lead conversion rates, referral sources, cost of acquisition, and other key performance indicators

Who You Are

• 1+ years of experience in sales, client services, intake, or a client-facing role (legal industry experience is a plus, not required)
• Comfortable making outbound calls, following up persistently, and asking for the sale
• Strong communicator who can interact professionally and empathetically with people going through difficult life transitions
• Organized and detail-oriented
• Comfortable with CRMs, case management software, spreadsheets, and basic technology
• Self-motivated: you see what needs doing and do it without being asked
• Metrics-driven and comfortable being held accountable to performance goals
• Discreet and trustworthy with confidential client information
• Bonus if you have prior experience in a law firm, especially in family law, civil litigation, or consumer law

What We Offer

Base salary plus quarterly performance incentives tied to clients successfully onboarded and sales performance

• Benefits - Generous PTO; Health, Dental Insurance; Retirement
• Structured onboarding and training program (you will shadow, learn, and be supported before going live)
• A collaborative, respectful work environment where your work is noticed and appreciated
• The opportunity to make a direct impact on the growth of the firm and the lives of the clients we serve
• Room for growth as the firm expands

This is a full-time position where you are expected to manage prospective and new client relationships, so you absolutely must be able to work in the office for 40 hours per week. Initial compensation will include a base salary with quarterly performance incentives based on clients successfully onboarded and sales results. There is an opportunity for bonus compensation for those who can demonstrate their impact on the firm’s growth.

We look forward to reviewing your application.

Compensation: $23 - $26 hour base salary + generous merit based bonus