Case Associate

ccchicagocareers; City of Binghamton (NY); On-site; USD 34,000 - 42,000; Full time

Job summary

Catholic Charities of the Archdiocese of Chicago seeks a Case Associate to provide administrative support across the care coordination process, including intake, referrals, records, and billing. You will handle inquiries, assist with assessments, and collaborate with internal teams and external partners to ensure efficient service delivery.

Essential duties include clerical review, data entry, and continuous learning to improve performance and outcomes within the program.

Qualifications

• Minimum education: high school diploma or GED.
• Experience with data entry and clerical tasks preferred.
• Strong communication and problem-solving abilities.

Responsibilities

• Provide administrative support to the care coordination process and billing.
• Manage client intake, referrals, and file maintenance.
• Respond to inquiries and support assessments and documentation.
• Collaborate with internal teams and external partners to ensure service delivery.
• Engage in ongoing learning and skill development.

Skills

Communication skills

Problem solving

Critical thinking

Data entry

Education

High School Diploma or GED

Associate's degree (related field)

Job description

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives and nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith.

Role Overview

The Case Associate provides administrative and clerical support to the care coordination process, including managing client intake and referrals, maintaining records and billing data, responding to inquiries, supporting assessments, and collaborating with internal teams and external partners to ensure efficient service delivery.

Job Responsibilities

• Provide administrative support to care coordination process overall; prepare and maintain program data and billing; monitor and respond to client inquiries, concerns and complaints.
• Responsible for ntake, processing of client referrals, and preparation of client files. Ensure timely follow-up to messages/inquiries made to care coordination team. Serve in a clerical capacity to review and monitor files and related documentation. Complete assigned billing tasks including data entry and maintenance. Provide pre and post assessment activities
• Work with external partners to resolve billing matters. Attend all trainings as required. Provide support to clients, care coordinator, supervisors and management staff.
• Work collaboratively with internal stakeholders and team members as needed.
• Engage in ongoing learning, training, and skill development, seeking and applying feedback to continuously improve performance and contribute to team and organizational success.

PLEASE NOTE: Essential functions include all other duties and responsibilities as assigned.

• Kneel and move from sitting, bending, kneeling, or standing multiple times a day
• Climb up and down up to 3 flights of stairs at a time
• Lift, push, and pull up to 25 lbs

Other Requirements: Comply with program and/or requirements related to:

• Background check

Education and Experience Requirements:

Minimum

• H.S. Diploma or General Education Degree (GED) Entry level
• Strong communication, problem solving skills and critical thinking skills needed
• Previous data entry skills are required.

Preferred

• Associate's Degree (AA) in a related field of study 1-3 years relevant experience