Case Aide: Front-Desk & Reentry Support (On-Site)

California State University, San Bernardino; San Bernardino (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

CalPERS Retirement and CalPers 457

Holidays & Personal Holiday

Vacation and Sick pay accruals

Educational Assistance Benefit

Workers' Compensation, Unemployment, S

Job summary

University Enterprises Corporation at CSUSB in San Bernardino Campus is hiring a Case Aide. This temporary, non-exempt role offers 40 hours per week, typically 8:45AM-5:15PM, with some evenings and Saturdays. Compensation ranges from $19.00 to $22.00 per hour, with benefits and CalPERS offerings.

Appointment may be renewed annually based on funds and performance. Under minimal supervision, you will handle correspondence, provide customer service, monitor participant progress, maintain records,

Qualifications

• High School Diploma or its equivalent.
• One year experience in general office clerical work.
• Knowledge of reentry programs, criminal justice systems, and resources.
• Ability to take initiative and work independently and cooperatively as a team member.
• Ability to establish and maintain relationships with employers, staff, participants, and community partners of diverse backgrounds.
• Possess fundamental oral and written communication skills.
• Ability to write clear and concise reports and express ideas and recommendations orally.
• Ability to observe, respond, recall, and document complex situations with tact and discretion and handle confidential and sensitive information.
• Strong interpersonal and communication skills.
• Ability to use standard office equipment and standard office software, such as Microsoft Word, Excel, and Access, email, internet programs and communication platforms, such as Zoom.
• Typing/keystroke skills are required; a speed of 45 W.P.M. is necessary.
• Empathy and cultural competence.
• Strong organizational and time-management skills.
• Commitment to supporting justice-involved individuals in achieving positive outcomes.

Responsibilities

• Handle incoming and outgoing correspondence, providing information, and responding and directing calls and inquiries in an efficient manner.
• Provide courteous and professional customer service to all.
• Be responsible for assisting participants in becoming more positive, productive, and prosocial members in the community by monitoring participant's compliance with program expectations.
• Prepare and maintain accurate records and documentation according to agency specifications.
• Observe participant performance and participation in video-conferenced class settings.
• Monitor participant compliance, evaluating and documenting participant progress and goal achievements.
• Support participant growth and development that aligns with program goals.
• Utilize progressive prosocial interventions and strategies in accordance with agency’s objectives, policies, and procedures that support participants’ programming and growth.
• As directed by the center manager, assist caseworkers in effective case management.
• Other duties as assigned.

Skills

Strong interpersonal skills

Communication skills

Typing/keystroke 45 WPM

Independent work

Diversity awareness

Office software (Word/Excel/Access)

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Zoom

Email/Internet tools

Job description

University Enterprises Corporation at CSUSB in San Bernardino Campus is hiring a Case Aide. This temporary, non-exempt role offers 40 hours per week, typically 8:45AM-5:15PM, with some evenings and Saturdays. Compensation ranges from $19.00 to $22.00 per hour, with benefits and CalPERS offerings.

Appointment may be renewed annually based on funds and performance. Under minimal supervision, you will handle correspondence, provide customer service, monitor participant progress, maintain records,