Case Manager - Housing

Church-World-Service; Tampa (FL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

403 (b) Retirement Plan

Medical, Dental and Vision Insurance

Generous Paid Time Off (18 Paid Days;

24 Days after 2 Years)

14 Official Holidays

12 Sick Days Off (Accrued monthly)

Life Insurance and AD&D

Long Term and Short-Term Disability

Employee Assistance Program (EAP)

Health Savings Account

Flexible Spending Accounts

Job summary

The Case Manager at Church World Service will provide direct case management and holistic support to clients facing complex challenges, including housing, healthcare, and legal assistance. You will conduct intake assessments, develop service plans, document progress, and advocate within community systems to ensure trauma-informed, culturally responsive care.

Responsibilities include coordinating referrals, maintaining confidential records, supporting program development, and collaborating with

Qualifications

• Bachelor's degree in social work or related field or equivalent experience.
• 3–4 years of case management/direct service experience in nonprofit/humanitarian settings preferred.
• Excellent communication, documentation, and interpersonal skills.
• Knowledge of trauma-informed, strength-based, culturally responsive care.

Responsibilities

• Conduct intake assessments to determine client needs and eligibility.
• Develop individualized service plans with measurable goals and timelines.
• Provide ongoing case management and progress monitoring.
• Facilitate access to housing, healthcare, employment, education, and legal support.
• Advocate for clients with external agencies to secure resources.
• Maintain confidential case files and ensure data privacy.
• Coordinate referrals and collaborate with community partners.
• Participate in trainings to maintain best practices in trauma-informed care.

Skills

Trauma-informed care

Culturally responsive care

Communication skills

Documentation

Interpersonal skills

Case management

Education

Bachelor's degree

MSW preferred

Tools

Microsoft 365

Case management software

Job description

Overview

The Case Manager is responsible for providing direct services and holistic support to clients experiencing complex social, economic, or personal challenges. This role involves conducting needs assessments, coordinating referrals, maintaining accurate documentation, and advocating on behalf of clients within community systems. The Case Manager ensures that each client receives trauma informed, culturally responsive, and equitable care.

About CWS

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts willbenefitboth your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Purpose

Specific to housing this role will secure initial housing for all refugees by visiting prosperities, performing home inspections, placing housing applications, and booking Airbnb or other temporary housing. Coordinate housing setups with local volunteer group to arrange for homes to be furnished with donations and other necessary supplies. Complete and submit for approval all check requests including but not limit to rent, security deposit, application fees, lease transfer fees, beds and other furniture, and household goods.

Responsibilities

Client Support & Case Management.

• Conduct intake assessments to determine client needs, risks, and eligibility for services.
• Develop individualized service plans with measurable goals and timelines.
• Provide ongoing case management, monitoring progress, and adjusting plans as needed.
• Facilitate access to housing, healthcare, employment, education, legal support, and financial assistance.
• Offer crisis intervention and safety planning as appropriate.
• Advocate for clients with external agencies to secure necessary resources.
• Coordination & Referrals
• Maintain strong working relationships with community partners, government agencies, and service providers.
• Connect clients to internal and external programs aligned with their goals.
• Participate in conferences, interdisciplinary meetings, and collaborative initiatives.

Documentation & Compliance

• Maintain accurate, timely, and confidential case files in accordance with organizational and funder requirements.
• Track client outcomes and prepare reports for internal use and grant compliance.
• Ensure adherence to ethical standards, program protocols, and data privacy regulations.

Program Support & Organizational Engagement

• Contribute to program development, improvement, and evaluation.
• Support outreach, workshops, and community education activities.
• Participate in trainings to maintain best practices in trauma-informed care, cultural humility, and client advocacy.

Other

• Perform other duties as assigned.

Qualifications

Required

• Bachelor's degree in social work, human services, psychology, public health, or related field or equivalent experience in lieu of degree.
• Minimum 3 to 4 years of case management or direct service experience, preferably in a nonprofit or humanitarian setting.
• Strong understanding of trauma-informed, strength-based, and culturally responsive care.
• Excellent communication, documentation, and interpersonal skills.
• Ability to manage diverse caseloads and work effectively under pressure.
• Knowledge of local community resources and social service systems.
• Proficiency in Microsoft 365 and case management software.

Preferred

• Master’s degree in social work (MSW) or related field.
• Experience working with vulnerable populations (e.g., refugees, survivors of violence, those experiencing homelessness).
• Multilingual abilities.
• Familiarity with federal, state, and local social service regulations.

Special Requirements

The job will require reference checks, standard criminal background checks, and motor vehicle background checks.

Benefits

CWS offers a competitive benefits package that includes:

• 403 (b) Retirement Plan
• Medical, Dental and Vision Insurance
• Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)
• 14 Official Holidays
• 12 Sick Days Off (Accrued monthly)
• Life Insurance and AD&D
• Long Term and Short-Term Disability
• Employee Assistance Program (EAP)
• Health Savings Account
• Flexible Spending Accounts