Junior Case Advocate - Path to Case Advocate (Irvine)

Tax Processing Solutions; Irvine (CA); On-site; USD 25,003 - 35,610; Full time

Job summary

A client-focused solutions firm in Irvine, CA, is seeking a Junior Case Advocate to support clients and Case Advocates effectively. The ideal candidate will assist in case management, ensuring smooth communication and document handling. Responsibilities include connecting with clients, managing urgent requests, and supporting case closures. This full-time role offers a salary of $22.00 per hour and provides growth opportunities to advance within the firm. Passion for helping others is essential.

Qualifications

• Experience in case management or call center preferred.
• Knowledge of tax resolution is a bonus.
• Ability to handle high call volumes.

Responsibilities

• Assist clients with document collection and scheduling appointments.
• Provide support in the absence of Case Advocates.
• Engage unresponsive clients to keep cases on track.
• Tackle inbound calls and manage multiple tasks.
• Own Third-Party Origination cases with confidence.

Skills

Communication skills

Multitasking

De-escalation skills

Education

High school diploma or equivalent

Job description

A client-focused solutions firm in Irvine, CA, is seeking a Junior Case Advocate to support clients and Case Advocates effectively. The ideal candidate will assist in case management, ensuring smooth communication and document handling. Responsibilities include connecting with clients, managing urgent requests, and supporting case closures. This full-time role offers a salary of $22.00 per hour and provides growth opportunities to advance within the firm. Passion for helping others is essential.