Case Administrator

TEKsystems; Los Angeles (CA); Hybrid; USD 62,000 - 76,000; Full time

Job summary

TEKsystems is seeking a qualified candidate for a hybrid arbitration-focused role in Los Angeles, CA. The position involves managing 170–200 mediation cases, leading a three-person team, and drafting arbitration awards with precision.

You will coordinate with parties, arbitrators, and management to ensure timely case progression and adherence to FINRA arbitration rules. The role demands excellent customer service and strong written communication.

Qualifications

• 4+ years of legal experience, with interest in mediation/arbitration/negotiation.
• Excellent time management and people skills; proven ability to multitask with a high-volume caseload (170–200 cases); ability to lead a team of 3.
• Extremely strong writing skills; drafting arbitration awards with high accuracy.

Responsibilities

• Oversee assigned docket of cases and ensure timely, accurate progression of all activities.
• Analyze cases for accuracy and anticipate issues; liaise between parties and arbitrators to facilitate resolutions.
• Draft awards and monitor post-award activities; ensure financial accuracy and compliance with deadlines.

Skills

Legal experience

Team leadership

Strong writing

Education

Bachelor's degree + 4 years experience or JD preferred

Job description

*Description*

Parking is not included and costs about $400/month to park in the building. There is a lot a couple blocks away that is closer to $200/month

Our client's Dispute Resolution Services team handles the arbitration and mediation of disputes involving investors, brokerage firms, and their registered representatives. This is crucial to upholding the integrity of our stock markets. This person will be assigned a docket of cases, with responsibility to ensure that all case activities proceed timely and accurately.

Essential Job Functions

• Manages assigned docket of cases, with responsibility to ensure that all case activities proceed timely and accurately. Utilizes the ODR Portal and internal docket management programs.
• Analyzes assigned cases for accuracy and completeness, and anticipates and resolves issues that may arise during the course of the case.
• Acts as liaison between parties and arbitrators to facilitate resolution of pre-hearing motions and requests.
• Ensures that motions for the panel are addressed in a timely manner and monitors case-related reports to ensure compliance with deadlines and expectations.
• Analyzes, summarizes and makes recommendations on administrative motions for decision by the Director, with limited assistance.
• Advises panel as to procedural matters and provides guidance on FINRA's arbitration rules and procedures, with limited assistance.
• Answers parties' pre and post award inquiries orally and in writing.
• Provides excellent customer service, and responds to customer complaints orally and in writing.
• Attends hearings when necessary to observe arbitrators and fairness of the proceedings.
• Drafts and serves awards in a timely manner, disposing of all issues submitted for resolution with limited assistance.
• Closes cases by award in a timely manner and ensures that they are closed with financial accuracy.
• Evaluates arbitrator performance.
• Monitors post-award litigation.
• Initiates disciplinary referrals.

Top Skills

1. 4+ years of legal experience - preferably with a Juris Doctor
   - must have previous experience or strong interest in mediation/arbitration/negotiation
2. Excellent time management and people skills
   - ability to multitask and be extremely organized
   - should have experience handling multiple cases simultaneously and at a high volume (this person will have between 170-200 mediation cases)
   - will be responsible for leading a team of 3
   - warm/positive/collaborative personality
3. Extremely strong writing skills
   - Responsible for drafting arbitration awards.
   - Requires strong writing skills with a high level of accuracy-published work must be error-free.

Education/Experience Requirements

• Bachelor's degree and 4 years of related experience or equivalent combination of education and experience; JD strongly preferred.
• Expertise using a desktop computer with the full suite of electronic office applications and other office equipment.
• Strong knowledge of electronic docket management programs and web-based Portal systems a plus.
• Excellent customer service, interpersonal, and written and verbal communication skills required.
• Must be highly organized and able to perform multiple tasks efficiently and accurately, in a fast-paced environment and under tight time constraints.
• Must function effectively in a team environment and work with others to meet deadlines.
• Strong work ethic, positive attitude, and professional demeanor.
• Strong communication, time management, organizational and attention to detail skills.
• Candidate must demonstrate discretion and sound judgment, due to the confidential nature of the work.
• Strong leadership skills required.

Additional Skills & Qualifications

Must be able to go on site to LA office 3x per week. There may be times when they will need to be in 5x per week but it would be planned out months in advance.

Candidate Profile & Experience

Seeking a candidate with experience and demonstrated interest in arbitration or alternative dispute resolution (ADR), including arbitration, mediation, negotiation, or the security industry.

Candidates should show a genuine focus on ADR-this is not suited for someone who has only practiced law without specific interest or exposure to these areas.

Leadership & Caseload Responsibilities

• Strong leadership skills are required.
• The role manages a caseload of approximately 170-200 arbitration cases.
• This position functions as a team lead, providing guidance and influence to a team of three.

Team Structure

• Case Coordinator (Legal Assistant)
• Senior Case Coordinator (Senior Legal Assistant)
• Case Specialist (Paralegal)

Core Responsibilities

• Oversee the entire arbitration process across assigned cases.
• Support and guide the team by answering questions and escalating case-related issues to management when needed.
• Provide excellent customer service and procedural guidance (non-legal) to parties, counsel, and mediators.
• Ensure smooth coordination and case progression across all stakeholders.

On-Site Expectations

This is a hybrid role with on-site responsibilities:

Required to be in the office 3 days per week (flexible on which days). Parking is not covered but there are garages a couple blocks away for about $200/month.

Participate in a weekly rotation to support on-site arbitration hearings.

All staff are required to be on-site once per month (third Thursday).

Writing & Communication

Responsible for drafting arbitration awards.

Requires strong writing skills with a high level of accuracy-published work must be error-free.

Must be communicative, collaborative, and comfortable working in an open, feedback-driven culture.

Job Type & Location

This is a Contract position based out of Rockville, MD.

Job Type & Location

This is a Contract position based out of Los Angeles, CA.

Pay and Benefits

The pay range for this position is $45.00 - $55.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Los Angeles, CA.

Application Deadline

This position is anticipated to close on Aug 26, 2026.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.