Paralegal

SmartHire Inc.; Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

SmartHire Inc. in Chicago seeks an experienced paralegal to support arbitration and mediation matters in a fast-paced professional setting. You will manage cases from inception through close, serving as the primary contact for clients and counsel, and coordinating hearings and events.

The role emphasizes robust case management, client service, and attention to detail, with opportunities to handle complex matters and interact with judges and arbitrators.

Qualifications

• 3–5 years of paralegal, case management, legal support, ADR administration experience.
• Experience managing cases from inception through closing or resolution.
• Excellent written and verbal communication and strong organizational skills.

Responsibilities

• Manage arbitration and mediation cases from opening through final resolution and close.
• Serve as primary contact for clients, attorneys, arbitrators, mediators, judges, and other parties.
• Coordinate and schedule hearings, conferences, mediations, and other case-related events.
• Maintain accurate case files, calendars, deadlines, and case activity updates.
• Prepare, organize, and distribute case-related documents, correspondence, and materials.
• Track milestones and ensure timely communication with all parties.

Skills

Organization

Time management

Written & verbal communication

Interpersonal skills

Client interaction

Tools

Microsoft Office

Case management systems

Job description

Founded over 40 years ago, a global leader in alternative dispute resolution (ADR) provides efficient and impartial solutions for business and legal conflicts. With hundreds of experienced professionals and locations nationwide, the organization delivers exceptional client service, advanced technology, and flexible in-person, virtual, and hybrid options.

Job Summary

We are seeking an experienced, highly organized Paralegal for a full-time role in Chicago, Illinois. This position supports the administration of arbitration and mediation matters and is responsible for managing cases from inception through close.

The ideal candidate has strong case management, legal support, or paralegal experience and is comfortable working in a fast-paced professional environment with significant client interaction. This role offers the opportunity to work on large, complex matters while supporting arbitration and mediation proceedings.

Why This Is a Great Opportunity

• Strong promotion-from-within culture with clear growth potential
• High client visibility and frequent interaction with clients, attorneys, and judges
• Opportunity to manage large, complex cases from beginning to end
• Exclusive focus on arbitration and mediation matters
• Excellent work/life balance in a professional, stable environment

Key Responsibilities

• Manage arbitration and mediation cases from opening through final resolution and close
• Serve as a primary point of contact for clients, attorneys, arbitrators, mediators, judges, and other parties
• Coordinate and schedule hearings, conferences, mediations, and other case-related events
• Maintain accurate case files, calendars, deadlines, and case activity updates
• Prepare, organize, and distribute case-related documents, correspondence, and materials
• Track case milestones and ensure timely communication and follow-up with all parties
• Support judges with scheduling, materials, and administrative coordination throughout the life of the case
• Respond to inquiries professionally and provide a high level of client service
• Follow internal procedures, case management protocols, and administrative requirements
• Assist with final case closing and administrative wrap-up once matters are resolved

Required Qualifications

• 3-5 years of experience in paralegal, case management, legal support, litigation support, or ADR administration
• Experience managing cases from inception through closing or resolution
• Strong organizational and time management skills
• Ability to manage multiple active matters and deadlines simultaneouslyExcellent written and verbal communication skills
• Strong interpersonal skills and ability to work directly with clients and external stakeholders
• High attention to detail and strong follow-through
• Proficiency with Microsoft Office and case management or database systems

Preferred Qualifications

• Prior experience in arbitration, mediation, legal services, or litigation support
• Experience supporting complex matters involving multiple parties and deadlines

Disclaimer:

This job description provides only a summary of the typical functions associated with this role and is not intended to represent an exhaustive or comprehensive list of all responsibilities, tasks, or duties. The actual responsibilities, tasks, and duties assigned may differ from those outlined, and additional duties may be assigned. Duties, responsibilities, and activities may change at any time, with or without notice. SmartHire is not legally responsible for any changes to the jobholder’s responsibilities or activities implemented by our clients that differ from those described herein.

SmartHire is posting this position on behalf of our client, and the salary range provided is determined by the client. Actual compensation offered will depend on various factors determined by the hiring company, including candidate qualifications, experience, skills, geographic location, and internal equity considerations. SmartHire is not legally responsible for any changes in salary, benefits, or bonuses made by our clients.