Case Administrator

Unisys; Los Angeles (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

Unisys in Los Angeles seeks a professional with arbitration and dispute resolution experience to manage a docket of cases, draft awards, and liaise with parties and arbitrators. The role emphasizes strong writing, client service, and timely delivery of resolutions.

Ideal candidates hold a Bachelor’s degree with 4+ years of experience; a Juris Doctor is strongly preferred. Proficiency with docket management systems and portal tools is a plus.

Qualifications

• Bachelor's degree and 4+ years related experience; JD strongly preferred.
• Strong knowledge of electronic docket management programs and web-based Portal systems a plus.
• Excellent customer service, interpersonal, and written and verbal communication skills required.

Responsibilities

• Manages assigned docket of cases, with responsibility to ensure that all case activities proceed timely and accurately.
• Analyzes assigned cases for accuracy and completeness, and anticipates and resolves issues.
• Acts as liaison between parties and arbitrators to facilitate resolution of pre-hearing motions and requests.
• Ensures motions for the panel are addressed in a timely manner and monitors case-related reports for deadlines.
• Advises panel on procedural matters and provides guidance on arbitration rules and procedures.
• Provides written and oral responses to parties' inquiries; delivers high quality customer service.
• Drafts and serves awards in a timely manner and ensures financial accuracy on close.

Skills

Arbitration experience

Dispute resolution

Writing skills

Customer service

Team collaboration

Education

Bachelor's degree

Juris Doctor (JD) preferred

Tools

Docket management software

Job description

Duration: 12+ Months

Seeking someone with a mix of arbitration/dispute resolution and or experience

Arbitration experience and interest

Dispute resolution (mediation and negotiation

Securities industry or strong interest in securities industry

Strong writing skills (they will draft awards)

Great positive energy and always willing to reach out to team and collab, mediate between team and management

• Manages assigned docket of cases, with responsibility to ensure that all case activities proceed timely and accurately. Utilizes the ODR Portal and internal docket management programs.
• Analyzes assigned cases for accuracy and completeness, and anticipates and resolves issues that may arise during the course of the case.
• Acts as liaison between parties and arbitrators to facilitate resolution of pre-hearing motions and requests.
• Ensures that motions for the panel are addressed in a timely manner and monitors case-related reports to ensure compliance with deadlines and expectations.
• Analyzes, summarizes and makes recommendations on administrative motions for decision by the Director, with limited assistance.
• Advises panel as to procedural matters and provides guidance on CLIENT's arbitration rules and procedures, with limited assistance.
• Answers parties' pre and post award inquiries orally and in writing.
• Provides excellent customer service, and responds to customer complaints orally and in writing.
• Attends hearings when necessary to observe arbitrators and fairness of the proceedings.
• Drafts and serves awards in a timely manner, disposing of all issues submitted for resolution with limited assistance.
• Closes cases by award in a timely manner and ensures that they are closed with financial accuracy.
• Initiates disciplinary referrals.

Education/Experience Requirements:

• Bachelor's degree and 4 years of related experience or equivalent combination of education and experience; JD strongly preferred.
• Expertise using a desktop computer with the full suite of electronic office applications and other office equipment.
• Strong knowledge of electronic docket management programs and web-based Portal systems a plus.
• Excellent customer service, interpersonal, and written and verbal communication skills required.
• Must be highly organized and able to perform multiple tasks efficiently and accurately, in a fast-paced environment and under tight time constraints.
• Must function effectively in a team environment and work with others to meet deadlines.
• Strong work ethic, positive attitude, and professional demeanor.
• Strong communication, time management, organizational and attention to detail skills.
• Candidate must demonstrate discretion and sound judgment, due to the confidential nature of the work.