Case Administration Lead, Juvenile Court

Massachusetts Trial Court; Dedham (MA); On-site; USD 49,000 - 66,000; Full time

Job summary

Massachusetts Trial Court is seeking a Case Administrator I for the Norfolk County Juvenile Court. The role supervises staff, manages dockets, and ensures accurate records. Travel to Dedham and Quincy is required.

Qualifications include an Associate degree and five years of related experience, preferably in case management. The position is unionized with entry-level pay within the specified band.

Qualifications

• Associate degree from an accredited college or university.
• Five (5) years of related work experience, preferably in case management.
• Equivalent combinations of education and experience will be considered for meeting minimum qualifications.

Responsibilities

• Supervises staff and assigns and reviews work.
• Maintains accuracy and completeness of cases and records.
• Schedules hearings, pulls cases for hearings, and ensures dockets are accurate.
• Trains new employees and provides technical assistance to staff and the public.
• Responds to and resolves issues from the public, attorneys, and agencies pertaining to civil procedures.
• Processes bill and batch transmittals. Maintains accurate financial records and prepares expenditure reports.
• Provides customer service to attorneys, litigants, law enforcement personnel, and the public; serves as a liaison for information on cases.
• Trains staff in automated systems and case management processes.

Skills

Customer service

Leadership

Troubleshooting

Education

Associate degree

Tools

Office software

Job description

Massachusetts Trial Court is seeking a Case Administrator I for the Norfolk County Juvenile Court. The role supervises staff, manages dockets, and ensures accurate records. Travel to Dedham and Quincy is required.

Qualifications include an Associate degree and five years of related experience, preferably in case management. The position is unionized with entry-level pay within the specified band.