Case Administration Supervisor - Probate Court

MTC; Boston (MA); On-site; USD 69,000 - 102,000; Full time

Job summary

The Suffolk Probate and Family Court invites applications for Assistant Supervisor Case Administration in Suffolk County. This supervisory role oversees staff, assigns and reviews work, and ensures accurate docketing and case processing, including e-filing where applicable.

The position requires an associate degree and five years of related work experience in case management, with strong leadership and customer service skills.

Qualifications

• Associate degree from an accredited college or university.
• Five (5) years of related work experience, preferably in case management.
• Equivalent combinations of education and experience will be considered for meeting minimum qualifications.

Responsibilities

• Supervises the work of assigned staff, including assigning and reviewing work, and providing guidance.
• Maintains accuracy and completeness of cases and records.
• Schedules hearings, pulls cases for hearings, and ensures dockets are accurate.
• Responds to and resolves issues that arise from the public, attorneys, and agencies pertaining to civil procedures.
• Processes bill and batch transmittals. Maintains accurate financial records and prepares expenditure reports.
• Trains staff in the use of automated systems, case management business process, and other applicable software.
• Provides customer service to attorneys, litigants, law enforcement personnel, and the public. Serves as a point of contact for information concerning cases processed within the major work unit.
• Supervises the collection and reporting of statistics concerning cases processed.

Skills

Leadership

Case management

Supervision

Customer service

Education

Associate degree

Five years related experience

Job description

The Suffolk Probate and Family Court invites applications for Assistant Supervisor Case Administration in Suffolk County. This supervisory role oversees staff, assigns and reviews work, and ensures accurate docketing and case processing, including e-filing where applicable.

The position requires an associate degree and five years of related work experience in case management, with strong leadership and customer service skills.