Case Administration Supervisor - Juvenile Court (Union)

MTC; Dedham (IA); On-site; USD 49,000 - 66,000; Full time

Job summary

Norfolk County Juvenile Court is seeking a Case Administrator I to supervise staff, manage case processing, and ensure accurate docketing and records for the assigned unit. This union position requires experience in customer service and familiarity with court procedures.

The role involves training staff, coordinating hearings, and liaising with attorneys, law enforcement, and the public. Starting pay aligns with the entry level rate within the Grade 7S band, with potential advancement per the

Qualifications

• Associate degree from an accredited college or university.
• Five (5) years of related work experience, preferably in case management.
• Equivalent combinations of education and experience will be considered for meeting minimum qualifications.

Responsibilities

• Supervises staff and assigns and reviews work to ensure effective daily operations of the assigned unit.
• Maintains accuracy and completeness of cases and records.
• Schedules hearings, pulls cases for hearings, and ensures dockets are accurate.
• Responds to and resolves issues that arise from the public, attorneys, and agencies pertaining to civil procedures.
• Processes bill and batch transmittals. Maintains accurate financial records and prepares expenditure reports.
• Serves as a liaison between the work unit and other offices and outside agencies for the distribution and collection of information and to resolve operational issues.
• Provides customer service to attorneys, litigants, law enforcement personnel, and the public. Serves as a point of contact for information concerning cases processed within the major work unit.
• Supervises the collection and reporting of statistics concerning cases processed.
• Trains staff in the use of automated systems, case management business process, and other applicable software.
• Performs other duties as required.

Skills

Customer service

Leadership

Troubleshooting

Education

Associate degree

Tools

MS Office

Job description

Norfolk County Juvenile Court is seeking a Case Administrator I to supervise staff, manage case processing, and ensure accurate docketing and records for the assigned unit. This union position requires experience in customer service and familiarity with court procedures.

The role involves training staff, coordinating hearings, and liaising with attorneys, law enforcement, and the public. Starting pay aligns with the entry level rate within the Grade 7S band, with potential advancement per the