Juvenile Court Case Administrator – Supervisor

Massachusetts Black Women Attorneys; Dedham (MA); On-site; USD 49,000 - 66,000; Full time

Job summary

Norfolk County Juvenile Court in Dedham, MA is seeking a Case Administrator I to supervise staff and manage daily operations for the assigned unit, including docket processing, appeals, and e-filing where applicable.

You will train new employees and provide technical assistance to staff and the public, addressing operational challenges as needed, under the direction of a Department Head.

Qualifications

• Associate degree and five years of related work experience.
• Experience preferably in case management.
• Equivalent combinations of education and experience will be considered for meeting minimum qualifications.

Responsibilities

• Supervises the work of assigned staff, including assigning and reviewing work, and providing guidance.
• Maintains accuracy and completeness of cases and records.
• Schedules hearings, pulls cases for hearings, and ensures dockets are accurate.
• Responds to and resolves issues that arise from the public, attorneys, and agencies pertaining to civil procedures.
• Processes bill and batch transmittals. Maintains accurate financial records and prepares expenditure reports.
• Serves as a liaison between the work unit and other offices and outside agencies for the distribution and collection of information and to resolve operational issues.
• Provides customer service to attorneys, litigants, law enforcement personnel, and the public. Serves as a point of contact for information concerning cases processed within the major work unit.
• Supervises the collection and reporting of statistics concerning cases processed.
• Trains staff in the use of automated systems, case management business process, and other applicable software.
• Performs other duties as required.

Skills

Customer service

Leadership

Troubleshooting

Education

Associate degree

Job description

Norfolk County Juvenile Court in Dedham, MA is seeking a Case Administrator I to supervise staff and manage daily operations for the assigned unit, including docket processing, appeals, and e-filing where applicable.

You will train new employees and provide technical assistance to staff and the public, addressing operational challenges as needed, under the direction of a Department Head.