CAS Event Assistant (Student) (FWS)

American University; Washington; On-site; USD 25,000 - 28,000; Part time

Job summary

American University is seeking a part-time Ticket Office and Event Support staff member. This role is open only to enrolled AU students and offers about 20 hours per week at $18.40 per hour, with duties including assisting the Ticket Office, handling Will Call, and responding to calls and messages.

Staff will be cross-trained to work in both Ticket Office and Usher positions, ensuring a positive patron experience during university events.

Qualifications

• Student must have an active Federal Work Study (FWS) award.
• The worker is required to have close visual acuity to perform tasks.
• One year experience in a customer service-related field preferred, but not required.

Responsibilities

• Assist the Ticket Office and Front of House Supervisors.
• Provide a positive patron experience for all.
• Use the ticketing system to manage entries.
• Run the Will Call table during events and respond to phone calls and voicemails.

Skills

Customer service

Communication

Telephone etiquette

Education

Active Federal Work Study award

Tools

Ticketing system

Job description

Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community.

This position is available only to enrolled American University students.

Most student positions at American University are eligible to use Federal Work Study (FWS) awards, with a few exceptions. FWS funds cannot be applied to janitorial, construction, partisan or sectarian positions. For information or questions regarding FWS funds, please contact American University’s Office of Financial Aid.

Important guidance for current American University employees: American University current employees, including those employed in student positions, must apply through their employee Workday account. If you are a current employee at American University, please log intoyour employee Workday accountand select the Find Jobs report which will take you to our internal career listings. Applying outside of your employee Workday account may cause delays in a hire process.

Department:

College of Arts & Sciences

Time Type:

Part time

FLSA Status:

Non-Exempt

Job Description:

Summary:

Ticket Office and Event Support workers will assist the Ticket Office and Front of House Supervisors in providing a positive patron experience for all. In addition to comfortably using the ticketing system, Ticket Office support staff will run the Will Call table during events and respond to telephone calls and voicemail. Ticket Office and Event Support staff will be crossed trained to work in both Ticket Office and Usher positions.

Essential Functions:

• Assist the Ticket Office and Front of House Supervisors.

• Provide a positive patron experience for all.

• Use the ticketing system.

• Run the Will Call table during events and respond to telephone calls and voicemail.

• Other duties assigned.

Position Type/Expected Hours of Work:

• Part-time.

• 20 hours per week.

Salary Range:

• $18.40 per hour.

Required Education and Experience:

• Student must have an active Federal Work Study (FWS) award.

• The worker is required to have close visual acuity to perform an activity such as preparing tickets for distribution and viewing a computer terminal.

Preferred Education and Experience:

• One year experience in a customer service-related field (retail, restaurant, etc) preferred, but not required.

Additional Eligibility Qualifications:

• Worker will occasionally need to lift, carry, push, pull or otherwise move objects up to 15 pounds.

• The job involves repetitive motion and substantial movements (motions) of the wrists, hands, and/or fingers.

Other Details

• This position is available only to enrolled American University students.

• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• American University is an [E-Verify]( https://secure-web.cisco.com/1XvV9ls4UAniSQMlhDR3Q7UDPXIx7GKNSsIF67po-xqKDSYcwQ-X5Ux45tOmQ3jbav_mSEprFjMTTuNruY1JFgEWCzqf8zxRR_Oycp7jKVydfMwrhfnDsAZlp3wPdeCy_mhfSq3wCmxgizs0kXVIuJf73bEhLsg1NSm0MT9fYzfuDpNsnPe1CU7QJqRelqOx8it5bxI7Wb_Cs0Cv2Po_mN_fZrfR8b7wwIVr4ECmfVd5eC0q67ytUgFkgHhx4PJSCVQtWm7TOkbpQUw2A1i8a8YJdyKXxDjkL6txgg1XdlvPWZL-eudVdH3furQuiE6o665uLAbbwCxUhxGAhavI92DzNixNqlSGL-ZA2-W650to3MnWUJsuEFaUb6NM89bVBzNdgofQ51OAflvhUvRiesKgLITOM8lvUXa8fi4WEEUtRx97a8DDeBH7uLsXheiXaV6780R5hcw_-C5LQUORTw50Vc1K2JOx6Yr_BN5uC2n7rNqw6e8dRQCrCKQKsvHVijxk-VOYmh0bQ_B1YIZHv7A/ https%3A%2F%2Furldefense.com%2Fv3%2F https%3A%2Fsecure-web.cisco.com%2F14szpGssmRZqgRqp4pNNEAcAZ2myT13i-PEdw0Qs9GyiW7DrRtvY_8ZQUBmdgPg_kr9r9UxYB7dvHv6XBRE35Y0tXBmggF3ivVEhj6rTLwXUfMdXtXE7EOxIQfqWlFeA4-fDeV4iy5dU7SoCeJ_3Bs0ryCHtUdpyb-irrZRuH1pXe-gw27V2sbsdwroOYkH6-2Pen8cNK7PJ3djF-HZXOupNCCPsNkBpQiUusjurjPrecH9AhYqRFQWRB1MVyPTRvGKhn-4ULuKSQFERUgvbk1KM6m59c_Yv1Ltu0IuvYFkUFQUlP2A691sfwgLSdCdqXRQJf7QRD8LC4qCZ5fzv0C96SfNHdeoZAcDu3gh4zJOeCn2pyYSJHnI_8xVeIrj_aLSuFOiZKxINURkshrm_CLkEoUJL0CLzdL8ZRGp6E_kz8r68UwIZDoMFNsL-3VW4Yfw5dAVvNKXntzHYDcs5zHd_021isBSHU9AsXEIIaySSfP-KXgbBT1IV_TGmw179B3MZl6zpJle0B8gIoRoUBFA%2Fhttps%2A3A%2A2F%2A2Fwww.american.edu%2A2Fhr%2A2Fcompliance%2A2Femployment-law.cfm %3BJSUlJSUl%21%21IaT_gp1N%21zLmmaBILiWBPWzuehuLBtn2pHxnUf56lNHZ5QuYK9-dYX1kL7ZCsZWB5rrqHb38kjUi1FNTUVAQenl2J9A%24) employer.

• Visit https://www.american.edu/hr/ for additional information about American University employment and benefits.

Current American University Employees

American University current employees (including those employed in student positions) must apply through their employee Workday account. If you are a current employee at American University, please log intoWorkdayand select the Find Jobs report which will take you to our internal career listings.

Contact Us

For more information or assistance with the American University careers site, email [e-mail].

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively “Protected Bases”) in its programs and activities.