Cartus EVIP Relocation Consultant - US Remote

Compass International Holdings; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

Compass International Holdings seeks a Premier Executive Specialist to own the relocation process for senior clients, acting as the single point of coordination and navigator.

You will deliver high-touch service, manage a reduced caseload, and ensure timely, efficient support across relocation phases, suppliers, and internal partners.

Qualifications include relocation experience, CARTUS systems proficiency, and strong communication with executive clients.

Qualifications

• 3+ years of relocation, mobility, and client-focused service experience.
• Advanced proficiency in CARTUS systems (Atlas, Benefits Builder, Hex, Cartus Online) and Microsoft Office (Teams, Excel, Word).
• Strong commitment to accuracy, process discipline, and data integrity.
• Proven ability to analyze, problem-solve, and independently manage multiple priorities in a fast-paced environment.
• Excellent communication, interpersonal, and influencing skills, with the ability to engage executive-level clients.
• Demonstrated history of top-tier service performance, delivering high-touch, client-centric experiences.
• Proven leadership mindset with the ability to take ownership and influence cross-functional partners without direct authority.

Responsibilities

• Serve as primary coordinator for relocation phases
• Deliver high-touch service through proactive communication and reduced client touchpoints
• Coordinate services across assigned executive-level clients and suppliers
• Maintain data integrity in CARTUS systems and communicate policy updates
• Identify opportunities to enhance service and support revenue growth initiatives
• Participate in projects and training as part of continuous improvement

Skills

Relocation management

Client-focused service

Executive-level communication

Project coordination

Tools

CARTUS Atlas

Benefits Builder

Hex

Cartus Online

Microsoft Teams

Microsoft Excel

Microsoft Word

Job description

Primary Function

The Premier Executive Specialist serves as the Single Point of Coordination, owner, and navigator of the relocation process for senior-level / executive customers.

Responsible for delivering high-touch service, managing a reduced caseload, and ensuring timely, efficient support throughout the relocation process.

Major Duties and Responsibilities

Service Delivery & Coordination

• Serve as primary coordinator for all relocation phases


• Deliver high-touch service through:
  
  
  
  • Proactive communication
  
  
  • Reduced client touchpoints
  
  
  • Supplier coordination
  
  
  • 24/7 accessibility for emergencies
  
  
  • Needs assessments and documentation support
  
  
  
  


• Interpret and communicate supplier reports

Program & Product Execution

• Demonstrate knowledge of CARTUS products/services


• Administer relocation programs per company standards


• Coordinate services across assigned customers

Supplier & Internal Coordination

• Maintain relationships with internal/external stakeholders


• Ensure alignment and service consistency

Revenue & Value Support

• Identify cross-selling opportunities


• Support revenue growth initiatives

Operational Responsibilities

• Ensure data integrity in CARTUS systems


• Track policy updates and communicate changes


• Provide data input for customized reports


• Participate in projects and training initiatives

Critical Selection Criteria

• Ability to meet/exceed service goals


• Clear communication skills


• Strong judgment and decision-making


• Interpersonal and influencing skills


• Detail orientation and multitasking


• Team collaboration


• Cultural awareness


• Flexibility and resourcefulness


• Ability to manage stress and organize work

Qualifications / Selection Criteria

• Advanced proficiency in CARTUS systems (Atlas, Benefits Builder, Hex, Cartus Online) and Microsoft Office (Teams, Excel, Word), with the ability to quickly learn new tools and technologies


• 3+ years of experience in relocation, mobility, and in a client-focused service environment


• Strong commitment to accuracy, process discipline, and data integrity across all aspects of work


• Proven ability to analyze, problem solve, and independently manage multiple priorities in a fast-paced environment


• Excellent communication, interpersonal, and influencing skills, with the ability to effectively engage and build trust with executive-level clients


• Demonstrated history of top-tier service performance, consistently delivering high-touch, client-centric experiences


• Proven leadership mindset, with the ability to take ownership, drive results, and influence cross-functional partners without direct authority