Carton Flow Lead: Split Case & Order Completion

Simon-; Jackson (TN); On-site; USD 52,000 - 76,000; Full time

Job summary

Simon & Schuster is seeking an organized Split Case Order Resolution Lead to oversee incomplete cartons and route them back for order completion before Packing. You will manage daily flow, organize tracking, and lead runners moving cartons between departments to meet shipping commitments.

You will work closely with Split Case, Replenishment, Packing, and Inventory Control to resolve missing items, prevent backlogs, and ensure accuracy and timely completion of orders.

Qualifications

• Previous experience in warehouse or distribution operations, preferably in split case picking, replenishment, packing, or order fulfillment.
• Prior experience leading employees, assigning work, and coordinating daily workflow.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Ability to research order issues, follow through on outstanding work, and recognize when escalation is needed.
• Working knowledge of Warehouse Management Systems and RF devices.
• Basic computer skills and the ability to maintain accurate tracking records and operational reports.
• Effective interpersonal and communication skills, with the ability to work across departments and shifts.
• Strong attention to detail and a commitment to order accuracy and timely completion.
• Ability to stand and walk throughout the shift and lift up to 50 pounds.
• Ability to follow and reinforce all company safety policies and procedures.
• Flexibility to work overtime as required by operational needs.
• High school diploma or equivalent preferred.

Responsibilities

• Oversee daily operations of the incomplete carton area, maintaining an organized workflow and clear visibility into outstanding orders.
• Establish and maintain designated locations for cartons awaiting research, replenishment, additional picking, or return to Packing.
• Prioritize cartons based on wave commitments, shipping deadlines, time awaiting completion, and direction from operations leadership.
• Ensure incomplete cartons are identified, tracked, and routed to the appropriate Split Case locations for completion.
• Monitor outstanding cartons throughout the shift, follow up on delays, and escalate issues that may affect order completion or shipping schedules.
• Coordinate the return of completed cartons to Packing, ensuring required items have been added and carton status is accurately updated.
• Maintain clear aisles and orderly staging areas to support safe, efficient carton movement.
• Lead, assign, and coordinate the daily work of runners responsible for moving incomplete and completed cartons between designated areas.
• Adjust assignments and runner coverage as priorities and carton volumes change throughout the shift.
• Train employees on carton handling, routing, scanning, tracking, and department procedures.
• Set clear expectations for accuracy, productivity, communication, and safe work practices.
• Monitor team performance, provide coaching, and address concerns in partnership with department leadership.
• Communicate outstanding work, priorities, and unresolved issues during shift transitions.
• Partner with Split Case, Replenishment, Packing, and Inventory Control to research missing items and resolve barriers to order completion.
• Use the Warehouse Management System and RF devices to review order details, inventory availability, replenishment status, and carton locations.
• Coordinate with department leaders to ensure cartons requiring additional work receive timely attention.
• Identify recurring causes of incomplete cartons and recommend improvements to reduce delays, unnecessary handling, and repeat issues.
• Communicate carton backlogs, urgent orders, and staffing needs to operations leadership.

Skills

Warehouse operations

Leadership experience

Communication skills

Organizational skills

Safety awareness

Education

High school diploma or equivalent

Job description

Simon & Schuster is seeking an organized Split Case Order Resolution Lead to oversee incomplete cartons and route them back for order completion before Packing. You will manage daily flow, organize tracking, and lead runners moving cartons between departments to meet shipping commitments.

You will work closely with Split Case, Replenishment, Packing, and Inventory Control to resolve missing items, prevent backlogs, and ensure accuracy and timely completion of orders.