Carton Flow Lead: Split Case Order Fulfillment

Simon & Schuster; Jackson (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Simon & Schuster is seeking an organized, hands-on Split Case Order Resolution Lead to oversee the incomplete carton area and route items back to Split Case for completion before returning to Packing.

The role manages daily flow, organization, and tracking of incomplete cartons and leads runners responsible for moving cartons between departments. Collaboration with Split Case, Replenishment, Packing, and Inventory Control is essential to resolve missing items and meet shipping commitments.

Qualifications

• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Effective interpersonal and communication skills across departments and shifts.
• Experience leading employees, assigning work, and coordinating daily workflow.
• Proficiency with Warehouse Management Systems and RF devices.

Responsibilities

• Oversee daily operations of the incomplete carton area, maintaining an organized workflow and clear visibility into outstanding orders.
• Establish and maintain designated locations for cartons awaiting research, replenishment, or return to Packing.
• Prioritize cartons based on wave commitments, shipping deadlines, and directions from operations leadership.
• Ensure incomplete cartons are identified, tracked, and routed to the appropriate Split Case locations for completion.
• Monitor outstanding cartons, follow up on delays, and escalate issues that may affect order completion or shipping schedules.
• Coordinate the return of completed cartons to Packing, ensuring items are added and status updated.
• Maintain clear aisles and staging areas to support safe carton movement.

Skills

Organizational skills

Communication skills

Leadership experience

Multitasking & prioritization

Education

High school diploma or equivalent

Tools

Warehouse Management System (WMS)

RF devices

Job description

Simon & Schuster is seeking an organized, hands-on Split Case Order Resolution Lead to oversee the incomplete carton area and route items back to Split Case for completion before returning to Packing.

The role manages daily flow, organization, and tracking of incomplete cartons and leads runners responsible for moving cartons between departments. Collaboration with Split Case, Replenishment, Packing, and Inventory Control is essential to resolve missing items and meet shipping commitments.