Cart & Tools Concierge — Customer-Focused Support

IKEA; Renton (WA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Co-worker discount

Medical and Rx plans

Dental and vision plans

Paid time off

Retirement plan

WiselyPay – early wages

Telehealth visits

Job summary

IKEA in Renton, WA is seeking a Customer Relations associate to help deliver a positive shopping experience across multichannel touchpoints. You will load/unload cars, maintain shopping tools, assist with exchanges, returns, and order handoffs, and ensure excellent service while upholding IKEA’s inclusive culture.

The role emphasizes teamwork and customer care in a fast-paced retail environment. Hours are 20–34 per week with a permanent status; the role pays 22.00 USD per hour, with benefits

Qualifications

• Physical Demands: Lifting up to 50lbs and walking frequently.
• Working Conditions: Outdoor 50% of the time.

Responsibilities

• Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard.
• Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours.
• Ensure physical shopping tools are filled at closing.
• Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe.
• Address customer needs, resolve issues independently, escalate…?
• Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed.
• When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience.
• When supporting in Returns, ensure products and equipment are properly staged.
• When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff.
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Job description

IKEA in Renton, WA is seeking a Customer Relations associate to help deliver a positive shopping experience across multichannel touchpoints. You will load/unload cars, maintain shopping tools, assist with exchanges, returns, and order handoffs, and ensure excellent service while upholding IKEA’s inclusive culture.

The role emphasizes teamwork and customer care in a fast-paced retail environment. Hours are 20–34 per week with a permanent status; the role pays 22.00 USD per hour, with benefits