Cart Attendant & Customer Service Associate

IKEA; Minneapolis (MN); On-site; USD 20,000 - 28,000; Part time

Benefits offered by this job

Paid time off

Telehealth

Co-worker discount

Education assistance

Retirement plan

Dental and vision

Medical and Rx plans

Job summary

IKEA in Minneapolis is seeking a part-time Retail Carts Co-worker to warmly assist customers, load and unload vehicles, and maintain shopping tools. You will help keep carts, bags, maps, and signs stocked and safe, assist in returns and Click & Collect, and support overall store operations with a focus on a positive customer experience.

The role requires flexibility for nights and weekends, outdoor work, and lifting up to 50 lbs. Eligibility for benefits is noted for eligible co-workers.

Qualifications

• Physical Demands: Lifting up to 50lbs and walking frequently.
• Working Conditions: Outdoor 50% of the time.

Responsibilities

• Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard.
• Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours.
• Ensure physical shopping tools are filled at closing.
• Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe.
• Address customer needs, resolve issues independently, elevate matters to a manager when needed.
• Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed.
• When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience.
• When supporting in Returns, ensure products and equipment are properly staged.
• When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff.
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Skills

Customer service

Job description

IKEA in Minneapolis is seeking a part-time Retail Carts Co-worker to warmly assist customers, load and unload vehicles, and maintain shopping tools. You will help keep carts, bags, maps, and signs stocked and safe, assist in returns and Click & Collect, and support overall store operations with a focus on a positive customer experience.

The role requires flexibility for nights and weekends, outdoor work, and lifting up to 50 lbs. Eligibility for benefits is noted for eligible co-workers.