Cart & Customer Experience Associate

IKEA Gruppe

Conshohocken (Montgomery County)

On-site

Confidential

Full time

12 days ago
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Benefits offered by this job

Paid time off
Parental leave
Retirement plan
Co-worker discount
Pet insurance
Education aid
Telehealth
Meal deal
Referral bonus

Job summary

IKEA Conshohocken is seeking a Retail Carts Co-worker to ensure an enjoyable shopping experience by loading/unloading carts, keeping the loading zone clean, and assisting customers with cart-related needs.

You will keep shopping tools stocked, monitor conditions, and support in areas like FS HO, exchanges & returns, and Click & Collect, while helping to create a positive customer experience and upholding IKEA's inclusive culture. This is a full-time position with an hourly pay rate of $17.50.

Qualifications

  • Physical demands: Lifting up to 50 lbs.

Responsibilities

  • Provide friendly and efficient car loading and unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard.
  • Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours.
  • Ensure physical shopping tools are filled at closing.
  • Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe.
  • Address customer needs, resolve issues independently, escalated matters to a manager when needed.
  • Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed.
  • When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience.
  • When supporting in Returns, ensure products and equipment are properly staged.
  • When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff.
  • Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Job description

IKEA Conshohocken is seeking a Retail Carts Co-worker to ensure an enjoyable shopping experience by loading/unloading carts, keeping the loading zone clean, and assisting customers with cart-related needs.

You will keep shopping tools stocked, monitor conditions, and support in areas like FS HO, exchanges & returns, and Click & Collect, while helping to create a positive customer experience and upholding IKEA's inclusive culture. This is a full-time position with an hourly pay rate of $17.50.

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