CARS Team Supervisor (Program Specialist 4)

State-of-Washington-Dept.-of-Enterprise-Service; Olympia (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

State of Washington Dept. of Enterprise Services (DES) seeks a Supervisor to lead Fleet Operations, overseeing five Program Specialist staff and the daily management of fleet services for agency accounts statewide.

You will analyze data on vehicle utilization, fuel consumption, and compliance, then present findings to Fleet Management and DES Budget and Finance. The role includes training and coordinating staff duties, with focus on responsive customer service and regulatory adherence.

Qualifications

• Six years total experience in customer service and fleet management.
• At least two years of supervisory experience in a fleet management position.
• Advanced use of Microsoft Office Suite, including PowerPoint, Word, Excel, and Outlook.

Responsibilities

• Supervise five Program Specialist staff and manage daily fleet operations for external agency accounts.
• Analyze fleet data and prepare business reports on vehicle utilization and fuel consumption.
• Develop training curricula on DES Fleet policies and guidelines.
• Coordinate vehicle purchases and vehicle surplus with agency contacts.
• Resolve citizen complaints and oversee records retention and staff administrative duties.

Skills

Fleet management

Customer service

Supervisory experience

Microsoft Office

Education

Bachelor's degree in business administration or public administration

Tools

Microsoft Office Suite

Job description

Schedule

Monday-Friday, 7:30am-4:30pm. A flexible/hybrid shift may be possible depending on workload and demand with Supervisor's approval.

Who we are

The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES’ mission is to strengthen the business of government for a sustainable and just future. Learn more about DES.

What you will be doing

This supervisory position, supervising five Program Specialist staff, completing short- and long-term leases and daily management of DES Fleet Operations vehicles assigned to agency account customers statewide. You will manage the section responsible for the daily delivery of services for external agencies, such as monitoring and tracking information regarding agency leased vehicles. You will conduct research and analysis regarding customer fleets, inputs data, recommends vehicle types and fleet composition based on customer requirements. You will conduct analysis and business reporting regarding vehicle utilization, fuel consumption and compliance of vehicle standards with state agency transportation officers and management. You will present research findings and strategic planning recommendations to Fleet Management and DES Budget and Finance Departments, develop curriculums to train and educate customers on DES Fleet policies, procedures, and guidelines, and oversee the Fleet Program support duties completed by staff, such as records retention, timesheet and leave request coordinator for the program, manage petty cash and surplus items, monthly newsletter publications, etc., as well as resolving citizen complaints concerning Fleet Operations.

Some of what you will do includes

• Monitor, track, and provide technical assistance regarding customer vehicle usage, adjustments to vehicles and assignments and fleet mix.
• Review data/forms to ensure compliance with standards, policies, and laws.
• Review new vehicle requests, manage the surplus of vehicles, and manage the deployment of unassigned vehicles for permanent or project assignments.
• Approve vehicle purchases by Program Specialist 3 staff.
• Work with Program Specialist 3 staff and assigned agency contacts to proactively address concerns and complaints regarding current or future policies.
• Monitor the scanning and creation of new vehicle folders; approve scanned files.
• Work with Program Specialist 3 staff and customers to develop standard replacement methods to meet their fleet needs.
• Order and process replacement vehicles, communicate with outside entities and coworkers to ensure that the new vehicle is received by customers in a timely manner.
• Provide evaluation and solutions to continually improve the vehicle ordering process and procedures.

REQUIRED

• Six years total experience in customer service and fleet role.
• Bachelor's degree in business administration, public administration, or a related field
• AND At least two years of experience in customer service and fleet role.
• Any combination of education/experience totaling 6 years.

All experience must include

• At least one year of supervisory experience in a fleet management position
• At least two years in a fleet role.
• Advanced use of Microsoft Office Suite, including PowerPoint, Word, Excel, and Outlook.

Ability to

• Analyze data into components to understand the nature and relationship of the parts.

Equity Competencies

State of Washington Employees contribute to ensuring services, programs, workplaces, and interactions are responsive, respectful, accessible, and effective to the people and communities we serve. Employees are expected to:

• Take action to learn and grow: Demonstrate a willingness to learn from new experiences, seek feedback, consider different perspectives, and continuously improve knowledge, skills, communication, and approaches to work.
• Take action to meet the needs of others: Seek to understand the needs and experiences of customers, coworkers, and communities. Identify barriers to access and participation and address them before they become obstacles for the people we serve, providing support that is respectful, timely, and effective.

Preferred/Desired Qualifications

• A valid driver's license under WA State Law and maintain a driving record that is free from serious traffic violations.
• Education, training, or certification in business or fleet management. Practical experience in business analytics and/or fleet management.
• Knowledge of Division: Displays knowledge of Division services. Ability to locate, interpret, and advise on and adhere to the policies and practices of the Division and related organizations.
• Knowledge of Program: Displays knowledge of Program services. Ability to locate, interpret, and advise on and adhere to the policies and practices of the Program and related organizations.

Opportunity for All

Washington state celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.

Contact us

For questions about this recruitment or to request a reasonable accommodation in the application process, contact Angie Anderson at [e-mail]

Applicants who are deaf or hard of hearing may call7-1-1 or 1-800-833-6388 or access the Washington Relay Service.