Business Operations & Systems Analyst (Management Analyst 5)

Washington Department of Natural Resources; Washington; Hybrid; USD 90,000 - 120,000; Full time

Job summary

The Washington Department of Enterprise Services seeks a Business Operations & Systems Analyst (Management Analyst 5) to lead a major system rollout across four divisions. This hybrid role trains staff, guides adoption of new processes, and ensures data integrity in the Mainsaver environment while aligning IT and business teams.

You will supervise a Management Analyst 4, develop performance metrics, and coordinate with vendors and stakeholders to deliver measurable improvements across

Qualifications

• Eight years of combined education and/or experience in business administration, public administration, law, or related field.
• Two or more areas: policy analysis, business analysis, leading projects, or supervising.
• One year of supervisory experience.

Responsibilities

• Develop, test, and implement Mainsaver software and enhancements to ensure data integrity and financial health.
• Consult with team members to assess software requirements, manage data conversion, and oversee user acceptance testing.
• Prepare project summaries and track key performance measures.
• Collaborate with internal and external stakeholders to streamline system implementation.

Skills

Business analysis

Requirements development

Project leadership

Supervising

Education

Bachelor's degree in business administration or related field

One year supervisory experience

Tools

MS Office

Power BI

CMMS

Job description

Description

Business Operations & Systems Analyst (Management Analyst 5)

Monday - Friday | 8AM - 5PM | HYBRID

NOTE: The hiring authority reserves the right to offer the position at any time after the required posting period, and during the recruitment process. It is to the applicant's advantage to apply as early as possible.

The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES’ mission is to strengthen the business of government for a sustainable and just future. Learn more about DES.

The Buildings & Grounds Division (B&G) is responsible for the Capitol Campus and Department of Enterprise Services (DES) managed building operations, stewardship, and historic preservation. B&G provides service to over 42 agencies, maintains, operates and preserves the 486-acre state Capitol Campus in Olympia, including more than 31 buildings, 18 public monuments, over 6,000 parking stalls, four state parks, a 260-acre lake, and off-campus facilities in five counties which include Thurston, King, Cowlitz, Yakima, and Clark counties. B&G executes these responsibilities through the following service programs: Facilities Operations, Grounds Operations, Leadership and Admin, Maintenance & Repairs, Support Services (Custodial).

About the Opportunity

Ready to lead high-stakes modernization and empower team members along the way? As our Business Operations & Systems Analyst, you will serve as a key, trusted advisor to B&G leadership, taking the lead on an exciting initiative to navigate, launch, and roll out a new system across four divisions. A major part of your success will rely on your enthusiasm for people and learning, as you should be completely comfortable training, coaching, and guiding staff through system changes and adoption. Alongside bringing employees up to speed, you will dive into data to crack complex operational puzzles, benchmark against industry standards, bridge the gap between IT experts and business teams, supervise a Management Analyst 4, and step up to represent the Facility Operations Program Manager. This is the ultimate role for a collaborative problem-solver ready to make a lasting impact!

Duties

• Develop, test, and implement Mainsaver software and business application enhancements to ensure data integrity and financial health across four key divisions (Buildings and Grounds, Facilities Professional Services, Contracts and Procurement, and Finance and Budget).
• Consult directly with team members to assess software requirements, manage data conversion, and oversee user acceptance testing for B&G and Asset Management.
• Prepare comprehensive project summaries while coordinating the development and tracking of key performance measures.
• Collaborate with internal teams, external business units, customers, and vendors to streamline communication and system implementation.
• Facilitate application data activities, including data conversion, bridging, and cleansing while interfacing with vendors like Mainsaver on system upgrades.
• Provide clear direction, coaching, and supervisory support to direct reports.
• Maintain data integrity and manage daily operations for the Mainsaver application by providing direct technical expertise and troubleshooting issues prior to IT escalation.
• Other duties as needed.

Qualifications

Required Qualifications:
To qualify for this position, a candidate must possess one (1) of the following required qualification options.

OPTION 1

• Eight (8) years of combined related education and/or experience. NOTE: Qualifying education will be in business administration, public administration, law, public health, health administration, or a related field. Qualifying experience must be demonstrated in two (2) or more of the following areas:
  • Conducting research, analyzing policies, laws, rules, or regulations
  • Conducting business analysis and developing requirements
  • Leading business projects; managing business operations
  • Business policy development
  • Supervising
• One (1) year of supervisory experience.

OPTION 2

• Bachelor's degree in business administration, public administration, law, public health, health administration, or a related field.
• Five (5) years of experience demonstrated in two (2) or more of the following areas:
  • Conducting research, analyzing policies, laws, rules, or regulations
  • Conducting business analysis and developing requirements
  • Leading business projects; managing business operations
  • Business policy development
  • Supervising
• One (1) year of supervisory experience.

Diversity Equity and Inclusion (DEI) Competencies

• Take action to learn and grow: Demonstrate a willingness to learn from new experiences, seek feedback, consider different perspectives, and continuously improve knowledge, skills, communication, and approaches to work.
• Take action to meet the needs of others: Seek to understand the needs and experiences of customers, coworkers, and communities. Identify barriers to access and participation and address them before they become obstacles for the people we serve, providing support that is respectful, timely, and effective.

Preferred Qualifications

• Experience in facility management
• Experience organizing complex projects and business processes and dealing with multiple high-priority tasks under deadlines
• Experience working collaboratively with multiple stakeholders with diverse opinions to achieve positive outcomes
• Experience establishing and managing quality assurance programs for projects and/or business activities
• Advanced competency in operating the most current versions of MS Office, PowerPoint, Excel, Power BI, and Outlook
• Knowledge of data management or the administrative process by which the required data is acquired, validated, stored, protected, and processed; and by which its accessibility, reliability, and timeliness are ensured to satisfy the needs of the data users. This requires proficiency with Computerized Maintenance Management Systems (CMMS).

Supplemental Information

• Background Check Notice: Prior to any new appointment into The Department of Enterprise Services, a background check including criminal record history will be conducted as a condition of employment. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
• Union Inclusion: This position is in a bargaining unit and falls under the Collective Bargaining Agreement between the state of Washington and the Washington Federation of State Employees.
• Washington Fair Chance Act: We are committed to providing equitable access to employment opportunities. If a criminal background check is required for employment at an agency, it will occur only after a conditional offer of employment has been made and accepted. Applicants are not required to disclose criminal history during the hiring process prior to a conditional offer. Criminal history will not automatically exclude an applicant from consideration and will be reviewed on an individual basis consistent with applicable law and the requirements of the position. Learn more about the Washington Fair Chance Act: Washington Fair Chance act guide.
• Opportunity for All: The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity diversity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws. You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.
• Contact Information: For questions about this recruitment or to request a reasonable accommodation in the application process, contact George Deguzman via email at [e-mail]. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
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