Carrier Representative - Entry Level

The Suddath Companies; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

NXTPoint Logistics seeks a Carrier Representative to build strong relationships with transportation providers, negotiate rates, and secure capacity for shipments. You will coordinate with customers and internal teams to ensure timely, cost-effective, and compliant freight solutions in a fast-paced environment.

Ideal candidates bring strong communication skills, a proven ability to manage multiple tasks, and a detail-oriented approach to tracking performance and documentation.

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• 0–3 years in transportation brokerage; 1–2 years in sales or account management preferred.
• Excellent communication, relationship-building and customer service skills.

Responsibilities

• Build and maintain relationships with carriers to ensure capacity.
• Be primary contact for carrier inquiries and performance feedback.
• Negotiate rates and secure capacity for loads.
• Monitor market trends and adjust buy strategies.
• Implement documentation, compliance, and track/trace.
• Coordinate with internal teams to ensure seamless operations.

Skills

Verbal communication

Written communication

Relationship building

Customer service

Problem solving

Attention to detail

Data interpretation

Team collaboration

Documentation skills

Education

High School diploma or equivalent

Bachelor’s Degree preferred

Tools

TMS

Job description

NXTPoint Logistics provides a complete range of end-to-end supply chain solutions spanning from distribution, warehousing and fulfillment to managed logistics, transportation and final mile delivery. It leverages broad 3PL capabilities, market-leading technology and deep vertical industry expertise to help both large and small clients reach greater levels of efficiency, service and profitability. With over 30 owned facilities, more than 3.5 million square feet of warehouse space and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL company while maintaining its commitment to being the most flexible and responsive provider in the industry. Learn more at nxtpointlogistics.com.

SUMMARY

The Carrier Representative is responsible for building and maintaining strong relationships with transportation providers to ensure timely, cost-effective, and reliable freight solutions. This role involves negotiating rates, securing carrier capacity, and coordinating shipments to meet customer requirements. Success in this position requires excellent communication, problem-solving skills, and the ability to thrive in a fast-paced, high-volume logistics environment. The intent of this role is to deliver exceptional service while optimizing operational efficiency, operating proactively and with attention to detail.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Build and maintain strong relationships with carriers to ensure consistent capacity and service quality.
• Act as the primary point of contact for carrier inquiries, service issues, and performance feedback.
• Develop strategies to expand carrier network and improve carrier loyalty.
• Negotiate competitive rates with carriers while maintaining profitability and service standards.
• Secure carrier capacity for transactional and spot market loads.
• Monitor market trends and adjust buy strategies accordingly.
• Assign loads to carriers and provide detailed route and delivery instructions.
• Ensure carriers have all necessary documentation and compliance requirements.
• Perform real-time track and trace to monitor shipment progress and proactively address delays.
• Respond promptly to carrier and shipment-related issues, including delays, equipment failures, and compliance concerns.
• Manage the carrier onboarding process.
• Utilize TMS and other tools to manage workload, update shipment statuses, and maintain accurate records.
• Analyze carrier performance metrics and provide recommendations for improvement.
• Work closely with internal teams (Customer Service, Account Management, Accounting) to ensure seamless operations.
• Communicate proactively with carriers and customers regarding shipment status and any changes.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience: High School diploma or equivalent degree required; Bachelor’s Degree preferred. 0-3 years of experience in transportation brokerage desired. 1-2 years of experience in sales or account management is preferred but not required.

Knowledge, Skills, and Abilities

• Strong verbal and written communication skills.
• Proven ability to build and maintain effective working relationships.
• Demonstrated excellence in customer service and client support.
• Skilled in prioritizing, organizing, and managing multiple tasks while meeting deadlines.
• Capable of identifying complex problems, analyzing relevant information, and implementing effective solutions.
• Detail-oriented with a high degree of accuracy in task execution.
• Proficient in gathering, interpreting, and utilizing data to support operational activities.
• Effective team player with the ability to collaborate across departments.
• Experienced in preparing clear and concise documentation, including reports, procedures, correspondence, and other written materials.

PHYSICAL/ENVIRONMENTAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Activity Level: While performing the duties of this Job, the employee is regularly required to stand, walk, sit, use hands to finger, handle, or feel, see clearly and talk or hear. The employee must occasionally lift and/or move up to 10 pounds unassisted. Working Conditions: Noise level in the work environment is usually moderate. Work is performed climate-controlled environment in an office setting with adequate ventilation. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

NXTPoint Logistics provides a complete range of end-to-end supply chain solutions spanning from distribution, warehousing and fulfillment to managed logistics, transportation and final mile delivery. It leverages broad 3PL capabilities, market-leading technology and deep vertical industry expertise to help both large and small clients reach greater levels of efficiency, service and profitability. With over 30 owned facilities, more than 3.5 million square feet of warehouse space and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL company while maintaining its commitment to being the most flexible and responsive provider in the industry. Learn more at nxtpointlogistics.com.

Why Join Our Team

We’re always looking for caring leaders, innovators and team members who are passionate about bringing our customers exceptional logistics solutions. We are an enthusiastic team who have established a culture that values innovation, trust, teamwork, agility and caring. We foster an environment that celebrates your achievements and gives you opportunities to learn, grow and thrive in your career. Our Values

TRUST

We foster an environment of trust through our integrity and always doing the right thing the right way. We fulfill our promises to each other and our customers by being reliable, transparent and trustworthy.

INNOVATION

We strive to innovate, inspiring and encouraging passionate and creative ideas that solve customer problems and improve how we work.

TEAMWORK

We win together, as one team around the globe, respecting and encouraging the perspectives of others, with full commitment to each other, our customers and our common success.

CARING

We care about each other, our customers, partners and community. We provide a caring and safe environment that supports our employees' growth, development and well-being.

AGILITY

We are agile and flexible. We think and act quickly to creatively solve unique customer and employee challenges, while readily adapting to changing market needs.

NXTPoint Logistics is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

EQUAL OPPORTUNITY EMPLOYER VETERANS/DISABLED

NXTPoint Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. EQUAL OPPORTUNITY EMPLOYER VETERANS/DISABLED