Account Manager - Brokerage

The Suddath Companies; Jacksonville (FL); Hybrid; USD 50,000 - 70,000; Full time

Job summary

The Suddath Companies is seeking an Account Manager in Jacksonville, Florida. This role serves as the primary liaison between the company and clients, focusing on relationship-building, customer satisfaction, and account growth. The ideal candidate is strategic with strong communication skills.

Responsibilities include coordinating shipments, negotiating pricing, ensuring compliance, and monitoring performance. A high school diploma is required, and a bachelor’s degree is preferred.

Qualifications

• High School diploma required; Bachelor’s Degree preferred.
• 2-3 years of experience in transportation brokerage desired.
• 1-2 years of experience in sales or account management preferred.

Responsibilities

• Coordinate efficient shipment management with stakeholders.
• Negotiate pricing based on shipment volume and opportunities.
• Monitor shipments, performance, and quality control.
• Develop procedures with the sales team to expand business.
• Implement cost control measures and maintain records.
• Manage shipping modes, scorecards, and notifications.
• Generate new business via phone and email.

Skills

Strong verbal and written communication skills

Proven ability to build and maintain effective working relationships

Excellence in customer service and client support

Planning and organization skills

Problem-solving capability

Detail-oriented

Data interpretation skills

Team collaboration

Documentation preparation

Education

High School diploma or equivalent degree

Bachelor’s Degree preferred

Job description

NXTPoint Logistics provides a complete range of end-to-end supply chain solutions spanning from distribution, warehousing, and fulfillment to managed logistics, transportation, and final‑mile delivery. It leverages broad 3PL capabilities, market‑leading technology, and deep vertical industry expertise to help both large and small clients reach greater levels of efficiency, service, and profitability. With over 30 owned facilities, more than 3.5million square feet of warehouse space, and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL company while maintaining its commitment to being the most flexible and responsive provider in the industry. Learn more at nxtpointlogistics.com.

General Position Summary

The Account Manager serves as the primary liaison between the company and its clients, responsible for nurturing long‑term relationships, ensuring customer satisfaction, and driving account growth. This role involves managing a portfolio of clients, coordinating cross‑functional teams to deliver tailored solutions, and identifying opportunities to expand services. The ideal candidate is a strategic thinker with strong communication skills, a customer‑first mindset, and the ability to thrive in a fast‑paced, results‑driven environment.

Essential Duties & Responsibilities

• Coordinate with shippers, consignees, vendors, agents, and other stakeholders to ensure efficient shipment management.
• Negotiate and establish pricing based on shipment volume, service lanes, and potential business opportunities with customers.
• Ensure compliance with all applicable laws, regulations, and industry standards.
• Partner with the sales team to develop procedures and identify opportunities to expand business.
• Monitor customer shipments and oversee performance and quality control.
• Implement cost control measures, maintain records of quoted rates, monitor profitability, resolve discrepancies, and ensure accurate billing and timely payments.
• Manage all shipping modes, customer scorecards, and customer notifications.
• Proactively develop and solicit new business via phone and email, generate price quotes, schedule shipments, enter orders, and negotiate carrier rates.

Qualifications

• Strong verbal and written communication skills.
• Proven ability to build and maintain effective working relationships.
• Demonstrated excellence in customer service and client support.
• Skilled in prioritizing, organizing, and managing multiple tasks while meeting deadlines.
• Capable of identifying complex problems, analyzing relevant information, and implementing effective solutions.
• Detail‑oriented with a high degree of accuracy in task execution.
• Proficient in gathering, interpreting, and utilizing data to support operational activities.
• Effective team player with the ability to collaborate across departments.
• Experienced in preparing clear and concise documentation, including reports, procedures, correspondence, and other written materials.

Education & Experience

High School diploma or equivalent degree required; Bachelor’s Degree preferred. 2‑3 years of experience in transportation brokerage desired. 1‑2 years of experience in sales or account management is preferred but not required.

Physical/Environmental Demands

Work is primarily performed in a climate‑controlled environment. Requires sitting, walking, and standing. Occasionally requires bending.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.