Carrier Representative

Express Logistics; Urbandale (IA); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid holidays

401K

Bereavement leave

Maternity/paternity leave

Job summary

Express Logistics, a Des Moines, IA based 3PL broker, seeks an Enterprise Sales Rep to build relationships with high-volume shippers and turn challenges into long-term partnerships. You’ll source capacity, negotiate rates, onboard carriers, and manage loads from pickup to delivery.

You’ll work with a network of carriers, monitor performance, and protect margins while delivering exceptional customer service. This role offers growth opportunities within a collaborative, open-office environment.

Qualifications

• 1+ years of carrier sales, dispatch, or freight brokerage operations.
• Familiar with load boards such as DAT or Truckstop.
• Strong negotiation and communication skills.
• Ability to work independently and meet deadlines.

Responsibilities

• Source and secure carrier capacity for truckload loads using load boards, carrier databases and your own network.
• Negotiate competitive rates while protecting margin.
• Vet and onboard carriers, confirming authority, insurance and safety ratings meet standards.
• Dispatch loads and track from pickup to delivery, updating customers and Account Managers.
• Solve problems as they happen: breakdowns, delays, missed appointments and detention.
• Build and maintain long-term relationships with reliable carriers and dispatchers.
• Watch for fraud and double-brokering red flags.
• Keep load details, rates and check calls accurate in our TMS.

Skills

Negotiation

Communication under pressure

Phone confidence

Self-driven

Detail-oriented

Decision making

Coachable

Multi-tasking

Customer service

Team oriented

Education

High school diploma or GED

Job description

Description

Since 2003, Express Logistics has helped shippers move freight reliably and cost-effectively. As a Des Moines, IA based third-party logistics (3PL) broker specializing in truckload (TL) and less-than-truckload (LTL) shipping, we connect businesses with a trusted network of carriers and manage every detail from pickup to delivery, combining the capacity of a national network with the responsiveness of a team that knows our customers by name.

We’re growing, and we’re hiring an Enterprise Sales Rep to help lead that growth. In this role, you’ll build relationships with high-volume shippers, understand their supply chain challenges, and turn them into long-term partners. Your success will directly shape where Express Logistics goes next.

Day in The Life

• Source and secure carrier capacity for truckload loads using load boards, carrier databases and your own network.
• Negotiate competitive rates while protecting margin.
• Vet and onboard carriers, confirming authority, insurance and safety ratings meet our standards.
• Dispatch loads and track them from pickup to delivery, updating customers and Account Managers along the way.
• Solve problems as they happen: breakdowns, delays, missed appointments and detention.
• Build and maintain long-term relationships with reliable carriers and dispatchers.
• Watch for fraud and double-brokering red flags.
• Keep load details, rates and check calls accurate in our TMS.
• The above responsibilities and additional duties may vary as assigned.

Requirements

Education/Work Experience

• High School Diploma or GED required.
• 1+ years of experience in carrier sales, dispatch or freight brokerage operations.
• Familiarity with DAT, Truckstop or similar load boards and carrier vetting tools.

Knowledge, Skills and Abilities

• Strong negotiation skills and a competitive drive.
• Clear, quick communication under pressure.
• Confident on the phone and in front of decision makers.
• Self-driven and competitive, with the discipline to work independently.
• Solid decision-making skills.
• Sound judgement and discretion, knowing when and how to negotiate terms.
• Coachable.
• Ability to multi-task.
• Attentive to detail and deadlines.
• Can work independently or with a team.
• Organized in a fast-paced work environment.
• Strong PC, phone skills and excellent customer service skills.

Accountabilities

• Load coverage
• Carrier quality
• Carrier network

Physical Expectations

• Sedentary work - sit or stand at a desk, use a computer and a phone for most of the day.
• Repetitive motion - type on a computer, write or dial on a phone.
• Hearing - be able to receive detailed information through oral communication.
• Talking - expressing or exchanging ideas by speaking when necessary.
• Visual - be able to see a computer screen, read reports and/or information.
• Pushing, pulling and/or lifting objects 25lbs or less.

Environment Conditions

• Work indoors in an office environment.
• Open work areas.
• Fun and playful environment.
• Music playing - for all to hear.
• Travel as business needs.

Benefits

• Medical/Dental/Vision if enrolled, benefits will begin the first of the month following date of hire.
• Paid holidays & Paid time off.
• Company paid Life Insurance, Short Term and Long Term Disability.
• Employee contribution into the 401K, if elected to enroll, start first of the month following date or hire. Employer contribution after one year of employment.
• Human and pet bereavement.
• Maternity/paternity leave.

Express Logistics is an Equal Opportunity Employer.