Carrier Representative

NRS, Inc.; Toledo (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

NRS, Inc. is seeking a Carrier Representative to manage freight execution, develop carrier relationships, and oversee daily shipment activities while delivering high levels of customer service. This role reports to the Operations Manager.

Ideal candidates will have a Bachelor's degree (preferred), prior sales experience, and knowledge of truck brokerage. Successful applicants will be proactive, organized, and capable of fast-paced, high-priority work in a logistics environment.

Qualifications

• Bachelor's degree preferred.
• Sales experience preferred.
• Truck brokerage knowledge preferred.
• Strong work ethic with a sense of urgency; able to work in a fast-paced environment.
• Independent worker with initiative and adaptability.
• Excellent organizational and communication skills.
• Good negotiation skills and interpersonal abilities.
• Willingness to learn new information and apply it to responsibilities.

Responsibilities

• Identify carriers for available freight and negotiate competitive rates.
• Build and maintain strong carrier relationships.
• Answer inbound and make outbound calls to ensure outstanding customer service.
• Drive operational excellence to customers and carriers.
• Manage daily load activities and resolve issues to ensure on-time pickup and delivery.
• Proactively resolve problems that may arise while a load is in transit.
• Collaborate within a team and contribute to account growth strategies.
• Perform other duties as assigned.

Skills

Communication

Organizational skills

Negotiation

Proactivity

Initiative

Attention to detail

Verbal and written communication

Education

Bachelor's degree preferred

Job description

Company Overview

NRS is a leading provider of transportation & supply chain solutions. As a family-owned and operated company, NRS has delivered smart logistics solutions to numerous Fortune 500 companies spanning over 70 years. Whether it’s NRT, Keystone, Keystone Fresh, or Keystone Capacity, our innovative energy drives us towards new and valuable solutions for our clients, even as we continuously grow and strengthen our network. We are dedicated to creating a culture that empowers the individual and offers our associates the opportunity to apply their unique skill to the challenges facing our clients. In the office, the warehouse, or on the road, it is this commitment to our innovative spirit that unites us in common mission to push boundaries in the logistics industry.

Company Overview

NRS is a leading provider of transportation & supply chain solutions. As a family-owned and operated company, NRS has delivered smart logistics solutions to numerous Fortune 500 companies spanning over 70 years. Whether it’s NRT, Keystone, Keystone Fresh, or Keystone Capacity, our innovative energy drives us towards new and valuable solutions for our clients, even as we continuously grow and strengthen our network. We are dedicated to creating a culture that empowers the individual and offers our associates the opportunity to apply their unique skill to the challenges facing our clients. In the office, the warehouse, or on the road, it is this commitment to our innovative spirit that unites us in common mission to push boundaries in the logistics industry.

Job Overview

The Carrier Representative is responsible for ensuring assigned freight is executed, building lasting carrier relationships, and overseeing daily shipment activities while ensuring a high level of customer service to continuously exceed our customers’ expectations. The Carrier Representative reports to the Operations Manager.

Duties And Responsibilities

• Identify carriers for available freight and negotiate competitive rates.
• Build and maintain strong carrier relationships.
• Answer inbound and make outbound calls to ensure outstanding customer service.
• Drive operational excellence to both customer and carriers.
• Manage daily load activities, resolving issues to ensure on time pick-up and delivery
• Proactively resolve problems that may arise while a load is in transit.
• Creative thinker who enjoys a competitive, team-based atmosphere.
• Grow business with current carriers in alignment with account growth strategy plans.
• Perform other duties as assigned.

Qualifications

• Bachelors’ degree preferred.
• Previous sales experience preferred.
• Truck brokerage knowledge preferred.
• Strong work ethic with a sense of urgency; able to work in a fast-paced work environment with quickly changing priorities.
• Works proactively and independently, with the ability to take initiative.
• Outstanding organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills with good negotiation tactics.
• Willingness to learn new information and apply knowledge to job responsibilities.

Physical Demands

• Extended Sitting: Primarily desk-based with prolonged computer use.
• Light Lifting: Occasional handling of objects up to 20 pounds.
• Computer Use: Frequent operation of computers and office equipment, requiring manual dexterity.
• Eye Strain and Repetitive Motion: Risk from continuous screen use and repetitive tasks like typing.
• Office Navigation: Light walking and standing for meetings and tasks within the office.

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