Carrier Representative

NATIONAL RETAIL TRANSPORTATION; Toledo (OH); On-site; USD 45,000 - 55,000; Full time

Job summary

NATIONAL RETAIL TRANSPORTATION is seeking a Carrier Representative in Toledo, OH, to ensure assigned freight is executed and to build lasting carrier relationships while maintaining a high level of customer service. Reports to the Operations Manager.

You will identify carriers, negotiate rates, and oversee daily load activities to ensure on-time pickup and delivery. The role requires strong communication, proactive problem-solving, and the ability to work in a fast-paced environment.

Qualifications

• Bachelor's degree preferred.
• Truck brokerage knowledge preferred.
• Strong work ethic with a sense of urgency; able to work in a fast-paced work environment with quickly changing priorities.
• Works proactively and independently, with the ability to take initiative.
• Outstanding organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills with good negotiation tactics.
• Willingness to learn new information and apply knowledge to job responsibilities.

Responsibilities

• Identify carriers for available freight and negotiate competitive rates.
• Build and maintain strong carrier relationships.
• Answer inbound and make outbound calls to ensure outstanding customer service.
• Drive operational excellence to both customer and carriers.
• Manage daily load activities, resolving issues to ensure on time pick-up and delivery
• Proactively resolve problems that may arise while a load is in transit.
• Creative thinker who enjoys a competitive, team-based atmosphere.
• Grow business with current carriers in alignment with account growth strategy plans.
• Perform other duties as assigned.

Skills

Negotiation

Communication

Organization

Proactive work ethic

Detail orientation

Interpersonal skills

Education

Bachelor's degree

Tools

Truck brokerage knowledge

Job description

• Pay or shift range: $45,000 USD to $55,000 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Company Overview

NRS is a leading provider of transportation & supply chain solutions. As a family-owned and operated company, NRS has delivered smart logistics solutions to numerous Fortune 500 companies spanning over 70 years.Whether it’s NRT, Keystone, Keystone Fresh, or Keystone Capacity, our innovative energy drives us towards new and valuable solutions for our clients, even as we continuously grow and strengthen our network. We are dedicated to creating a culture that empowers the individual and offers our associates the opportunity to apply their unique skill to the challenges facing our clients. In the office, the warehouse, or on the road, it is this commitment to our innovative spirit that unites us in common mission to push boundaries in the logistics industry.

Job Overview

The Carrier Representative is responsible for ensuring assigned freight is executed, building lasting carrier relationships, and overseeing daily shipment activities while ensuring a high level of customer service to continuously exceed our customers’ expectations. The Carrier Representative reports to the Operations Manager.

Duties and responsibilities

• Identify carriers for available freight and negotiate competitive rates.
• Build and maintain strong carrier relationships.
• Answer inbound and make outbound calls to ensure outstanding customer service.
• Drive operational excellence to both customer and carriers.
• Manage daily load activities, resolving issues to ensure on time pick-up and delivery
• Proactively resolve problems that may arise while a load is in transit.
• Creative thinker who enjoys a competitive, team-based atmosphere.
• Grow business with current carriers in alignment with account growth strategy plans.
• Perform other duties as assigned.

Qualifications

• Bachelors’ degree preferred.
• Truck brokerage knowledge preferred.
• Strong work ethic with a sense of urgency; able to work in a fast-paced work environment with quickly changing priorities.
• Works proactively and independently, with the ability to take initiative.
• Outstanding organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills with good negotiation tactics.
• Willingness to learn new information and apply knowledge to job responsibilities.

Physical Demands

• Extended Sitting: Primarily desk-based with prolonged computer use.
• Light Lifting: Occasional handling of objects up to 20 pounds.
• Computer Use: Frequent operation of computers and office equipment, requiring manual dexterity.
• Eye Strain and Repetitive Motion: Risk from continuous screen use and repetitive tasks like typing.
• Office Navigation: Light walking and standing for meetings and tasks within the office.

#NRSIND

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.