Carrier Relations & Customer Experience Specialist

Roadrunner; Philadelphia (Philadelphia County); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k

Job summary

Roadrunner is seeking a Partner Relations Customer Service on site in Philadelphia. You will link Roadrunner with partner carriers, nurture mutual growth, and monitor performance to uphold standards.

You will onboard new partners, train them on the Partner Portal, and coordinate with internal teams to resolve issues and maintain data accuracy. Ideal candidates have 2+ years in transportation or customer service, strong Excel/Power BI skills, and excellent communication with attention to detail.

Qualifications

• High school diploma or equivalent preferred.
• Two years experience in transportation and customer service with analytical tasks.
• Strong PC skills: MS-Excel, MS-Word, MS-Teams; data entry experience.
• Excellent phone manners, detail oriented, able to prioritize multiple tasks.

Responsibilities

• Serve as the key link between Roadrunner and Partner Carriers.
• Develop and maintain mutually beneficial relationships aligned with goals.
• Monitor and report partner performance and compliance.
• Onboard new partners and train on Partner Portal and expectations.
• Collaborate with operations, linehaul, sales, customer service, OS&D.

Skills

MS Excel

MS Word

MS Teams

Power BI

Data entry

Typing 35-40 wpm

Microsoft Office

Phone etiquette

Attention to detail

Task prioritization

Education

High school diploma or equivalent

Tools

Power BI

MS Teams

MS Office

Job description

Roadrunner is seeking a Partner Relations Customer Service on site in Philadelphia. You will link Roadrunner with partner carriers, nurture mutual growth, and monitor performance to uphold standards.

You will onboard new partners, train them on the Partner Portal, and coordinate with internal teams to resolve issues and maintain data accuracy. Ideal candidates have 2+ years in transportation or customer service, strong Excel/Power BI skills, and excellent communication with attention to detail.