Partner Relations Customer Service Representative

Roadrunner; Philadelphia (Philadelphia County); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k

Job summary

Roadrunner is seeking a Partner Relations Customer Service on site in Philadelphia. You will link Roadrunner with partner carriers, nurture mutual growth, and monitor performance to uphold standards.

You will onboard new partners, train them on the Partner Portal, and coordinate with internal teams to resolve issues and maintain data accuracy. Ideal candidates have 2+ years in transportation or customer service, strong Excel/Power BI skills, and excellent communication with attention to detail.

Qualifications

• High school diploma or equivalent preferred.
• Two years experience in transportation and customer service with analytical tasks.
• Strong PC skills: MS-Excel, MS-Word, MS-Teams; data entry experience.
• Excellent phone manners, detail oriented, able to prioritize multiple tasks.

Responsibilities

• Serve as the key link between Roadrunner and Partner Carriers.
• Develop and maintain mutually beneficial relationships aligned with goals.
• Monitor and report partner performance and compliance.
• Onboard new partners and train on Partner Portal and expectations.
• Collaborate with operations, linehaul, sales, customer service, OS&D.

Skills

MS Excel

MS Word

MS Teams

Power BI

Data entry

Typing 35-40 wpm

Microsoft Office

Phone etiquette

Attention to detail

Task prioritization

Education

High school diploma or equivalent

Tools

Power BI

MS Teams

MS Office

Job description

Roadrunner’s Smart Long Haul is revolutionizing the industry with significant investments in technology, a culture of continuous improvement, and intelligent and efficient direct routing. A Top 100 Trucking company by Inbound Logistics and a Top Tier Service Carrier by Mastio, Roadrunner is an LTL industry leader on the rise.As a long-haul, metro-to-metro LTL carrier, Roadrunner offers more direct routes than any other nationwide Less-than-Truckload carrier in the United States. With a nationwide presence, terminals across 40+ markets, and more than $400 million in revenue, the company’s Smart Long-Haul Network is the preferred choice for shippers looking to move freight quickly and reliably.Roadrunner is growing and looking for a highly motivated Partner Relations Customer Service to join our winning team. If you are results driven and looking for a rapidly growing company with high growth and earnings potential, apply today!We Run Safe. We Run Smart. We Run Together.Job Description Summary:To serve as the key link between the Roadrunner organization and its Partner Carriers. This role will be based on site out of our Philadelphia, PA, location.Critical Job Functions:Developing and maintaining strong, mutually beneficial relationships that contribute to Roadrunner’s strategic goals and growth.Monitoring and reporting on partner performance.Providing administrative support to the assigned Partner Carriers.Troubleshooting solutions on problem shipments or issues that arise.Onboard new partners and train them on Partner Portal and daily expectations.Work closely with internal teams (operations, linehaul, sales, customer service, OS&D).Monitor and distribute daily, weekly, and monthly reporting to assigned Partner Carriers.Monitor and analyze various aspects of each Partners performance including OS&D/CSR, active shipments, admin imaging, CPOV, timely unload of trailer, and data entry compliance.Ensure Partner Carriers comply with company policies and safety standards.Written correspondence as needed.Other duties as assigned.Job Requirements:High school diploma or equivalent preferred.Two years experience in transportation, Customer service experience, analytical experience, strong PC Skills (MS-Excel, MS Word, MS Teams, Power Bi), data entry experience, excellent phone manners, accurate with details and a demonstrated ability to prioritize and handle a variety of tasks in an organized manner.Good knowledge of business English, spelling and punctuation, grammar and office practices and procedures.Ability to read and comprehend simple instructions, write short correspondence and memos.Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Communicate internally with entire corporate office and externally with all external contacts.Basic personal computer skills including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc.Knowledge of Microsoft Office (Word, Excel, Outlook)Proficient typing (ability to type 35-40 words per minute), filing and ten key skills.Ability to add, subtract, multiply, and divide in all units or measure, using whole numbers, common fractions, and decimals.Ability to apply common sense understanding to carry out instructions given in written, oral or diagram form.Ability to deal with problems involving several concrete variables in standardized situations.Ability to identify internal and external customers' needs and relate information to appropriate personnel quickly and correctly.Ability to prioritize tasks.Ability to handle multiple tasks and projects simultaneously.Ability to prioritize and organize.Physical Demands and Work Environment: The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Physical Demands:Sedentary physical activity performing non-strenuous daily activities of an administrative nature.While performing the duties of the job, the employee is regularly required to sit, reach/handle items, work with the fingers, focus with close vision, and talk and hear others in conversations via the phone or in person. The employee is occasionally required to stand, walk, climb, balance, stoop, kneel, crouch or crawl and lifts objects up to 10 lbs.Work Environment:The noise level is moderate based on general conversation tones, ringing phones and laser printer operation.Work in well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.Compensation:The compensation for this role will be $19.00 - $20.00 per hour.Job Location:Philadelphia, PABenefits:PTOPaid HolidaysMedical InsuranceDental InsuranceVision InsuranceLife Insurance401kRoadrunner Freight is building something special with great people, a winning culture and a differentiated service offering in the marketplace. Join us today to grow your career!We will not accept unsolicited candidates from external recruiters or recruiting agencies. Thank you!#LI-OnsitePhiladelphia, PAAbout RoadrunnerRoadrunner is for ambitious, smart people who excel at execution over talking about it, and who would rather invent the next standard in freight than accept the status quo.We are looking for the Best of the Best. Action driven leaders who want to be part of real change and help design the future of LTL in the U.S. This is a place where high performers can grow, influence outcomes, and make an impact while working directly with executives and smart people from across industries.We bring a winner mindset. We take ownership, raise the bar, and measure ourselves by results. We Run Safe. We Run Smart. We Run Together. These principles create an environment of high standards, clear ownership, and direct collaboration. We trust data over intuition, move with urgency, and hold each other accountable because winning requires it.Roadrunner exists to prove that LTL can be better than the industry has settled for. To be the best means we need to think bigger, look outside the box, and question every assumption: too many handoffs, limited visibility, and the quiet belief that “this is just how it works.” We rejected that story. We built a proprietary Smart Network for direct, long haul, metro to metro service that delivers fewer touches, faster transit, real time visibility, and genuine accountability. We are the most tech forward company in LTL, and we are not finished widening the gap.The foundation is already strong. Recognized as one of Built In Chicago’s Best Large Places to Work. Earning top marks for improvement, quality, and service. The real opportunity is still ahead: helping invent what comes next.If you want to be evaluated among the Best of the Best and help set the new standard in LTL, we should talk.