Partner Relations Customer Service Representative

Roadrunner; Philadelphia (Philadelphia County); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

PTO

Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k

Job summary

A logistics company in Philadelphia seeks an individual to manage relationships with Partner Carriers, offering vital administrative support. This role requires two years of experience in transportation or customer service and strong PC skills, particularly in Microsoft Office. The successful candidate will actively monitor partner performance, ensuring compliance with company policies and facilitating training. Compensation ranges from $19 to $20 per hour with a comprehensive benefits package including medical and dental insurance.

Qualifications

• Two years experience in transportation, customer service, or analytical roles.
• Ability to prioritize and manage multiple tasks.
• Ability to communicate effectively with various stakeholders.

Responsibilities

• Develop and maintain relationships with Partner Carriers.
• Monitor and report on partner performance.
• Provide administrative support to assigned Partner Carriers.

Skills

Strong PC skills (MS-Excel, MS Word, MS Teams, Power BI)

Detail-oriented

Excellent phone manners

Good knowledge of business English

Physical ability to handle administrative tasks

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Overview

Job Description Summary To serve as the key link between the Roadrunner organization and its Partner Carriers. This role will be based on site out of our Philadelphia, PA, location.

Responsibilities

• Developing and maintaining strong, mutually beneficial relationships that contribute to Roadrunner’s strategic goals and growth.
• Monitoring and reporting on partner performance.
• Providing administrative support to the assigned Partner Carriers.
• Troubleshooting solutions on problem shipments or issues that arise.
• Onboard new partners and train them on Partner Portal and daily expectations.
• Work closely with internal teams (operations, linehaul, sales, customer service, OS&D).
• Monitor and distribute daily, weekly, and monthly reporting to assigned Partner Carriers.
• Monitor and analyze various aspects of each Partner's performance including OS&D/CSR, active shipments, admin imaging, CPOV, timely unload of trailer, and data entry compliance.
• Ensure Partner Carriers comply with company policies and safety standards.
• Written correspondence as needed.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent preferred.
• Two years experience in transportation, customer service, analytical roles; strong PC skills (MS-Excel, MS Word, MS Teams, Power BI); data entry experience; excellent phone manners; detail-oriented; ability to prioritize and handle multiple tasks in an organized manner.
• Good knowledge of business English, spelling and punctuation, grammar and office practices and procedures.
• Ability to read and comprehend simple instructions, write short correspondence and memos.
• Ability to present information effectively in one-on-one and small group settings to customers, clients, and other employees.
• Ability to communicate internally with the corporate office and externally with all external contacts.
• Basic PC skills including electronic mail, routine database activity, word processing, spreadsheets, etc.
• Knowledge of Microsoft Office (Word, Excel, Outlook).
• Proficient typing (35-40 WPM), filing and ten-key skills.
• Mathematical ability to perform basic arithmetic operations.
• Ability to apply common sense understanding to carry out instructions written or verbal.
• Ability to handle problems involving several concrete variables in standardized situations.
• Ability to identify internal and external customers' needs and relate information to appropriate personnel quickly and correctly.
• Ability to prioritize tasks and manage multiple projects simultaneously.

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Physical Demands:
  • Sedentary activity involving administrative tasks.
  • Regularly required to sit, reach/handle items, use fingers, focus with close vision, and communicate via phone or in person. Occasional standing, walking, climbing, balancing, stooping, kneeling, crouching or crawling. Lifts up to 10 lbs.
• Work Environment:
  • Moderate noise level typical of an office environment.
  • Well-lit, heated and/or air-conditioned indoor office with adequate ventilation.

Compensation

• The compensation for this role will be $19.00 - $20.00 per hour.

Job Location

• Philadelphia, PA

Benefits

• PTO
• Paid Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401k

Roadrunner Freight is building something special with great people, a winning culture and a differentiated service offering in the marketplace. We Run Safe. We Run Smart. We Run Together.