Carrier Performance Specialist – Logistics Data & Ops

Aston Carter; Nashville (TN); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)

Life Insurance

Disability insurance

Health Spending Account (HSA)

Transit benefits

Employee Assistance Program

PTO / Vacation

Job summary

Aston Carter is seeking a data-driven professional to identify and resolve carrier performance discrepancies within a fast-paced transportation network. You will pull and analyze data from multiple systems, drive process improvements, and collaborate with cross-functional teams to support customer-facing programs.

The role emphasizes strong Excel/SQL skills, data visualization, and the ability to communicate clearly with carriers and internal partners.

Qualifications

• 13 years of experience in dispute resolution, transportation, supply chain, customer support, or operations in a B2B environment.
• High school diploma or equivalent.
• Experience managing large data sets and using them to drive performance and process improvements.

Responsibilities

• Identify and resolve performance score discrepancies for carriers within the transportation services network, ensuring accurate and fair performance metrics.
• Partner with cross-functional teams to identify and drive process improvements that enhance service levels, optimize technology, and strengthen carrier performance and engagement.
• Collaborate on the development and delivery of key programs, metrics, reports, analyses, and dashboards that support critical business decisions for customer-facing programs.
• Pull, synthesize, and analyze data from multiple databases and data management systems, including Excel, QuickSight, Hubble, SQL, and other tools, to monitor performance and identify trends.
• Use large data sets to uncover root causes of performance issues and recommend data-driven solutions that improve operational efficiency and carrier outcomes.
• Manage and track cases and issues through ticketing systems and queues, ensuring timely follow-up and resolution.
• Communicate clearly and professionally with carriers via email and other written channels to address performance questions, clarify discrepancies, and support dispute resolution.
• Apply basic mathematics and analytical thinking to validate data, interpret performance metrics, and support continuous improvement initiatives.
• Demonstrate ownership by proactively identifying risks or recurring issues in middle mile operations and proposing actions to address them.
• Deliver results by meeting deadlines, managing priorities across multiple tasks, and consistently supporting on-time freight delivery at optimal cost.
• Act with a bias for action in a fast-paced, operationally focused environment, making informed decisions quickly when required.
• Use program management skills to support the rollout, tracking, and refinement of new carrier performance programs and processes.

Skills

Dispute resolution

Transportation / supply chain

Excel

SQL

QuickSight

Hubble

Written communication

Problem solving

Independent work

Education

High school diploma or equivalent

Tools

SQL

QuickSight

Hubble

Job description

Aston Carter is seeking a data-driven professional to identify and resolve carrier performance discrepancies within a fast-paced transportation network. You will pull and analyze data from multiple systems, drive process improvements, and collaborate with cross-functional teams to support customer-facing programs.

The role emphasizes strong Excel/SQL skills, data visualization, and the ability to communicate clearly with carriers and internal partners.