Logistics Dispatcher - Carrier Ops & Delivery Tracking

Aston Carter; Plymouth (MI); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

PTO 10 days

Medical benefits

Dental & Vision

Job summary

Aston Carter is seeking a Dispatcher in Plymouth, MI to oversee transportation move management from assignment through final delivery. You will coordinate carrier capacity, monitor shipment status, troubleshoot issues, and keep stakeholders informed with proactive updates.

The role emphasizes strong problem-solving, carrier relations, and profitability balance in a fast-paced setting, with growth into leadership within transportation operations.

Qualifications

• Bachelor's degree preferred or minimum 1 year of experience in logistics, transportation, dispatch, brokerage, or supply chain.
• Experience in trucking, transportation, 3PL, brokerage, or fleet operations highly preferred.

Responsibilities

• Coordinate and manage shipments from assignment through delivery.
• Monitor and maintain load boards to ensure timely coverage.
• Source and secure carrier capacity within established rate guidelines.
• Maintain accurate shipment status updates within the transportation management system (TMS).
• Monitor pickups and deliveries to ensure performance standards are met.
• Identify shipment delays and service risks proactively.
• Resolve transportation exceptions and operational issues.
• Escalate unresolved concerns with documented action steps.
• Serve as primary point of contact for carriers and transportation providers.
• Build and maintain strong carrier relationships.
• Provide proactive shipment updates and exception notifications.
• Partner closely with account management and operations teams.
• Troubleshoot service issues and coordinate resolutions.
• Balance carrier needs, customer expectations, and profitability goals.
• Deliver exceptional customer service in a fast-paced environment.
• Monitor profitability on assigned shipments.
• Document carrier rejections and capacity issues.
• Support operational reporting and data accuracy.
• Assist with transportation performance tracking.

Skills

Customer service

Dispatching

Data entry

Excel

TMS experience

Logistics knowledge

Carrier relations

Education

Bachelor's degree

1 year logistics

Tools

TMS

Excel

MS Office

Job description

Aston Carter is seeking a Dispatcher in Plymouth, MI to oversee transportation move management from assignment through final delivery. You will coordinate carrier capacity, monitor shipment status, troubleshoot issues, and keep stakeholders informed with proactive updates.

The role emphasizes strong problem-solving, carrier relations, and profitability balance in a fast-paced setting, with growth into leadership within transportation operations.