Carrier Ops Specialist: Load Execution and Relationships

Automated Logistics Systems, LLC.; Grand Rapids (MI); On-site; USD 42,000 - 65,000; Full time

Job summary

Automated Logistics Systems, LLC seeks a Carrier Operations Specialist in Grand Rapids to support Carrier Sales in executing freight operations, verify carriers, and communicate with drivers to ensure loads are set up for success.

You will partner with carriers, dispatch teams, and account managers to maintain carrier relationships, optimize load visibility (MacroPoint), and resolve issues quickly while monitoring KPIs such as verification rates and on-time pickup.

Qualifications

• Experience in logistics, transportation, or freight brokerage preferred.
• Proven ability to communicate clearly and build relationships.
• Ability to thrive in a fast-paced, high-volume environment.
• Detail-oriented with strong organizational skills.
• Comfortable working with KPIs and performance metrics.
• Proactive problem-solver with a sense of urgency.

Responsibilities

• Verify all carriers and drivers prior to dispatch to ensure load success.
• Confirm driver details including name, phone number, truck/trailer information, and location.
• Ensure all carriers are properly set up and compliant with tracking requirements (e.g., Macropoint).
• Validate driver expectations for pickup, transit updates, and delivery milestones.
• Achieve 100% order and carrier verification for assigned loads.
• Proactively communicate with drivers prior to pickup to confirm load details.
• Serve as a key point of contact between carriers, Carrier Sales, and Account Management.
• Ensure carriers have received and acknowledged rate confirmations.
• Maintain accurate and timely updates in internal systems.
• Manage and resolve issues at the lowest level possible; escalate when necessary.
• Identify and address sub-par carrier performance and renegotiate where needed.
• Build and maintain strong relationships with carriers, dispatchers, and drivers.
• Negotiate accessorial charges and support cost control initiatives.
• Develop a network of reliable carriers to support ongoing operations.
• Assist Carrier Sales Representatives with booking loads; source and communicate carrier options.
• Negotiate competitive rates and contribute to cost-saving initiatives.
• Utilize internal and external tools to identify capacity and optimize pricing.

Skills

Logistics knowledge

Strong communication

Relationship-building

Attention to detail

KPI-minded

Tools

MacroPoint

Internal CRM/Systems

Job description

Automated Logistics Systems, LLC seeks a Carrier Operations Specialist in Grand Rapids to support Carrier Sales in executing freight operations, verify carriers, and communicate with drivers to ensure loads are set up for success.

You will partner with carriers, dispatch teams, and account managers to maintain carrier relationships, optimize load visibility (MacroPoint), and resolve issues quickly while monitoring KPIs such as verification rates and on-time pickup.