Carrier Operations Specialist: Logistics & Load Coord

Spot Freight; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Spot Freight is seeking a Carrier Account Coordinator in Chicago to support existing accounts by ensuring freight and services arrive safely and on time. You will communicate with carriers, meet load-match goals, and uphold service commitments with empathy and promptness.

The role requires strong communication, a service orientation, and a proactive work ethic in a fast-paced logistics environment. Onsite work five days a week in Chicago.

Qualifications

• Bachelor’s degree preferred.
• 2+ years of customer service experience.
• Strong communication and service orientation.

Responsibilities

• Execute day-to-day operations to ensure customer satisfaction and resolve carrier inquiries.
• Follow established processes to ensure consistent operations.
• Coordinate load management with Spot teams as needed.
• Answer calls, audit load information, and book loads.
• Track and trace booked shipments as required.

Skills

Communication skills

Customer service

Sales experience

Attention to detail

Multi-tasking

Problem solving

Initiative

Education

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

Spot Freight is seeking a Carrier Account Coordinator in Chicago to support existing accounts by ensuring freight and services arrive safely and on time. You will communicate with carriers, meet load-match goals, and uphold service commitments with empathy and promptness.

The role requires strong communication, a service orientation, and a proactive work ethic in a fast-paced logistics environment. Onsite work five days a week in Chicago.