Carrier Account Coordinator

Spot Freight; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Spot Freight is seeking a Carrier Account Coordinator in Chicago to support existing accounts by ensuring freight and services arrive safely and on time. You will communicate with carriers, meet load-match goals, and uphold service commitments with empathy and promptness.

The role requires strong communication, a service orientation, and a proactive work ethic in a fast-paced logistics environment. Onsite work five days a week in Chicago.

Qualifications

• Bachelor’s degree preferred.
• 2+ years of customer service experience.
• Strong communication and service orientation.

Responsibilities

• Execute day-to-day operations to ensure customer satisfaction and resolve carrier inquiries.
• Follow established processes to ensure consistent operations.
• Coordinate load management with Spot teams as needed.
• Answer calls, audit load information, and book loads.
• Track and trace booked shipments as required.

Skills

Communication skills

Customer service

Sales experience

Attention to detail

Multi-tasking

Problem solving

Initiative

Education

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

Today’s logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career.

About The Role:

The Carrier Account Coordinator is a specialized role and supports the operations of existing accounts by ensuring our freight and services arrive safely and on time, always meeting customer expectations. This role requires great communication skills, a service orientation, and a strong work ethic. Carrier Account Coordinators are responsible for executing internal operations, communicating with the carrier to meet our load match goals and service commitments with empathy and promptness.

Responsibilities:

• Execute on all day-to-day operations to ensure customer satisfaction, addressing carrier inquiries, and escalating or solving needed load resolution.
• Ensure consistent operations by following established business processes.
• Coordinate load management with internal Spot stakeholders, as dictated by customer needs; up to and including coordination with Spot teams in Carrier Services and Logistics.
• Answering incoming calls, auditing load information, and entering load data when booking loads.
• Tracking and tracing booked shipments, as needed.
  
  

Qualifications:

• Bachelor’s degree preferred
• Previous sales or 2+ years of customer service experience.
  
  

Skills:

• Proficient in Microsoft Office Suite.
• Ability to thrive in a fast-paced environment and meet performance metrics.
• Strong communication skills – persuasiveness, assertiveness, confidence, resiliency
• Entrepreneurial and competitive spirit, passion, self-motivation.
• Organization and attention to detail.
• Adaptability, multi-tasking ability, sense of urgency.
• Confident decision-making skills, problem-solving ability, and issue resolution.
  
  

Additional Information:

• This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible
• Onsite 5 days a week - Chicago, Illinois
  
  

Spot is built on relationships, combining 24/7 support with a proven, passionate, and dedicated team of logistics professionals. You can reach your true potential through the unlimited opportunities we offer. When you put in the effort, show initiative, solve problems, and build lasting client relationships, you earn respect and rewards. You’ll also be a key component to the success of an industry leader. At Spot, we’ve never lost the entrepreneurial spirit that provides the foundation for our success.

Spot Freight, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation, please contact our Human Resources team to notify us of your request. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.