Carrier Admin & Claims Representative

Surge Staffing; Dublin (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Surge Staffing in Columbus, Ohio, is seeking a Carrier Administration & Claims Representative for a full-time, on-site role. You will support freight claims, carrier administration, compliance, and onboarding, collaborating with carriers, customers, and internal teams to investigate issues and maintain documentation.

The ideal candidate has a high school diploma or GED with an associate or bachelor’s degree preferred, strong organizational skills, and proficiency in Microsoft Office.

Qualifications

• High school diploma or GED required; an Associate or Bachelor's degree is preferred
• Experience in claims, insurance, customer service, logistics or related field is a plus
• Strong organizational and clerical skills; high attention to detail
• Ability to manage competing priorities and meet deadlines
• Proficiency with Microsoft Office and ability to learn new systems quickly

Responsibilities

• Manage freight claims involving loss, damage, delays, and other shipment issues
• Gather and review documentation such as photos, bills of lading, PODs, delivery receipts, and statements
• Track claim status, deadlines, credits, and reimbursements
• Communicate professionally with carriers and customers regarding claims
• Support carrier onboarding and maintain accurate carrier profiles
• Verify insurance coverage, authority, safety ratings, and required documentation
• Monitor compliance requirements and expiration dates
• Track carrier service failures and compliance issues
• Work with operations to facilitate timely carrier onboarding
• Support risk mitigation and resolution of carrier-related issues
• Assist with reputation management and industry review platforms

Skills

Organizational skills

Attention to detail

Communication skills

Time management

Team player

Education

Associate or Bachelor’s degree required

Tools

Microsoft Office

Job description

Now Hiring: Carrier Administration & Claims Representative | Columbus, Ohio

I am currently recruiting for a great opportunity with a growing logistics organization in the Columbus area.

This is a full-time, 100% on-site position for someone who is highly organized, detail-oriented, and comfortable working in a fast-paced environment. The ideal candidate will have strong communication skills, excellent follow-through, and the ability to manage multiple priorities while maintaining accurate records and meeting important deadlines.

In this role, you will be responsible for supporting freight claims, carrier administration, compliance, and onboarding. You'll work closely with carriers, customers, and internal operations teams to investigate shipment issues, gather and maintain documentation, track claims, and help ensure carriers meet required compliance standards.

Key responsibilities include:

• Managing freight claims involving loss, damage, delays, and other shipment issues
• Gathering and reviewing documentation such as photos, bills of lading, PODs, delivery receipts, and statements
• Tracking claim status, deadlines, credits, and reimbursements
• Communicating professionally with carriers and customers regarding claims
• Supporting carrier onboarding and maintaining accurate carrier profiles
• Verifying insurance coverage, authority, safety ratings, and required documentation
• Monitoring compliance requirements and expiration dates
• Tracking carrier service failures and compliance issues
• Working closely with operations to facilitate timely carrier onboarding
• Supporting risk mitigation and resolution of carrier-related issues
• Assisting with reputation management and industry review platforms

The ideal candidate will have:

• A high school diploma or GED; an Associate or Bachelor's degree is required
• Experience in claims, insurance, customer service, logistics, or a related field preferred
• Strong organizational and clerical skills
• Strong attention to detail and accuracy
• The ability to manage competing priorities and deadlines
• Proficiency with Microsoft Office and the ability to learn new systems quickly
• A dependable, professional, and team-oriented approach

This is an excellent opportunity for someone looking to build a career in logistics, claims, carrier compliance, or operations with a rapidly growing organization.