Carrier Account Manager - Entry Level - On-site

Usi Insurance; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading logistics company in Chicago is seeking a Carrier Account Manager to build relationships with carriers and negotiate freight rates. This role requires strong decision-making and problem-solving skills, with an emphasis on customer service and business development. Candidates should have a competitive spirit and excel in a fast-paced environment. This opportunity includes application pathways through an online portal and direct referrals.

Qualifications

• 0-2+ years of Sales and Customer Service experience preferred.
• Knowledge in the logistics industry preferred.

Responsibilities

• Procure, negotiate, and secure carriers for freight movement.
• Provide exceptional service to carriers and internal customers.
• Develop and grow carrier relationships through lead generation.
• Analyze carriers and freight market to meet customers' needs.
• Achieve monthly sales margin expectations.
• Communicate proactively with carriers and sales teams.

Skills

Ability to thrive in a fast-paced environment

Entrepreneurial spirit

Organization and attention to detail

Problem-solving ability

Attention to detail

Job description

Today’s logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career.

About The Role:

Our Carrier Account Managers focus on building relationships with our #1 customer -our carriers. They negotiate rates and terms of freight movement to provide excellent customer service to grow the business. A Carrier Account Manager utilizes discretion and good judgment to manage and troubleshoot all aspects of freight movement.

Job Responsibilities

• BUSINESS DEVELOPMENT: You will procure, negotiate, and secure carriers to move available freight in a timely and cost-effective manner to meet the client’s needs while establishing essential relationships.
• CUSTOMER GROWTH: Provide consistent and exceptional service levels to carriers and internal customers to ensure pipeline growth to expand future capacity opportunities.
• RELATIONSHIPS: Develop and grow carrier relationships through lead generation, cold-calling, and referrals.
• FREIGHT OPERATIONS: Effectively analyze carriers and freight market to best meet our customers’ freight needs.
• RESULTS: Achieve and exceed monthly sales margin expectations and ensure carrier service levels and KPIs are met.
• COMMUNICATION: Proactively communicate with carriers and sales teams to fulfill commitments, exceed service expectations, and facilitate the resolution of carrier problems with shipment/deliveries.

Qualifications

Qualifications:

• 0-2+ years of Sales and Customer Service experience strongly preferred.
• Knowledge in the logistics industry preferred.

Skills:

• Ability to thrive in a fast-paced environment and meet performance metrics.
• Entrepreneurial and competitive spirit, passion, self-motivation.
• Organization and attention to detail.
• Adaptability, multi-tasking ability, sense of urgency.
• Confident decision-making skills, problem-solving ability, and issue resolution skills.

How to Apply

*This opportunity and direct referral are intended for Evans Scholars and members of the WGA/ESF network.

Apply through Spot's online application (see locations below).Once you apply, please email your resume and preferred location toDan Puglisi (ESF Sr. Director, Career Services) for a direct referral.