Account Executive

Spot Freight; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Spot Freight is hiring an Account Executive in Charlotte, NC to support growth of existing accounts and nurture partnerships. You will handle communication, quoting, development, and ongoing account management with an energetic team.

This non-exempt, onsite role requires strong client interaction and a proven customer-support mindset. You’ll collaborate with a Senior/National Account Manager to identify opportunities, meet performance metrics, and coordinate with internal teams to ensure

Qualifications

• Bachelor’s degree preferred, previous sales or customer service experience desirable.
• Logistics industry knowledge preferred.
• Proven track record of successful customer support.

Responsibilities

• Manage client relationships and day-to-day operations to ensure customer satisfaction.
• Serve as a primary communication channel for clients and prospective clients.
• Review opportunities with the client and coordinate with leadership on approaches.
• Ensure alignment of operations and load management with internal Spot teams.

Skills

Communication

Negotiation

Entrepreneurial spirit

Organizational skills

Multitasking

Decision making

Problem solving

Education

Bachelor's degree

Job description

Today’s logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career.

About The Role

The Account Executives report to a Senior/National Account Manager and support the growth of existing accounts by leveraging Spot’s services and freight solutions to nurture relationships and build lasting partnerships. This role requires great communication skills, an energetic personality, and a strong work ethic. Account Executives are responsible for communication, quoting, developing, operating, maintaining, and growing their assigned accounts.

Responsibilities

• Manage client operational relationships and day-to-day operations between customer and the Company by ensuring customer satisfaction, addressing customer inquiries, and developing and executing problem resolution.
• Serve as a direct avenue of clear communication for clients and prospective clients by developing, operating, maintaining, and growing assigned accounts.
• Review and identify new opportunities with the client, coordinating with the National Account Director to determine the appropriate approach for each designated customer.
• Ensure consistent operations and load management with internal Spot stakeholders, as dictated by customer needs; up to and including coordination with Spot teams in Carrier Account Management, Carrier Services and Logistics.

Qualifications

• Bachelor’s degree preferred, previous sales or customer service experience desirable.
• Logistics industry knowledge preferred.
• Proven track record of successful customer support.

Skills

• Ability to thrive in a fast-paced environment and meet performance metrics.
• Strong negotiation skills – persuasiveness, aggressiveness, confidence, resilient
• Entrepreneurial and competitive spirit, passion, self-motivation.
• Organization and attention to detail.
• Adaptability, multi-tasking ability, sense of urgency.
• Confident decision-making skills, problem-solving ability, and issue resolution.

Additional Information

• This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible
• Onsite 5 days a week - Charlotte, North Carolina

Spot is built on relationships, combining 24/7 support with a proven, passionate, and dedicated team of logistics professionals. You can reach your true potential through the unlimited opportunities we offer. When you put in the effort, show initiative, solve problems, and build lasting client relationships, you earn respect and rewards. You’ll also be a key component to the success of an industry leader. At Spot, we’ve never lost the entrepreneurial spirit that provides the foundation for our success.

Spot Freight, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation, please contact our Human Resources team to notify us of your request. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.