CARPET CLEANING SUPERVISOR

Ciocca Cleaning & Restoration; Fort Wayne (IN); Sur place; USD 28 000 - 34 000; Plein temps

Résumé du poste

Ciocca Cleaning & Restoration in Fort Wayne, IN is seeking a Floor Care Supervisor to lead our floor services for commercial and residential clients. This full-time role reports to Operations and pays $20.00–$25.00 per hour, based on experience.

Expect 40–50 hours weekly and a focus on safety, quality, and customer satisfaction. You will manage a team of technicians, ensure adherence to standards, train staff, and handle scheduling, supplies, and paperwork.

Qualifications

• Good communication and interpersonal skills.
• Good client/customer service skills.
• Ability to follow oral and written instructions.
• Ability to prioritize multiple tasks.
• Ability to exercise good judgment and decision making.
• Ability to work effectively with a team.
• Ability to work independently as needed.
• Basic knowledge of floor cleaning products or willing to learn.
• Leadership skills.

Responsabilités

• Perform floor care tasks including stripping, waxing, buffing, and carpet cleaning.
• Respond to emergencies at night or on weekends as needed.
• Prioritize daily assignments and responsibilities.
• Ensure adherence to company standards and quality.
• Maintain open communication with customers, employees and manager.
• Review paperwork with the customer at job end.
• Train and supervise all floor technicians.
• Monitor supplies and submit orders as needed.
• Ensure floor equipment is clean, safe and operable.

Connaissances

Leadership

Communication

Customer service

Prioritization

Teamwork

Independent work

Problem solving

Floor cleaning knowledge

Instruction following

Description du poste

Maintain the highest standards in integrity focusing directly on our customer's needs, be passionate about our business and maintain an immediate sense of urgency to our customers.

FLOOR CARE SUPERVISOR - FULL TIME

$20.00 - $25.00 PER HOUR (Based on experience)

40 - 50 Hours per week

JOB SUMMARY:

Under the direction of Operations, this position is responsible for performing floor services for commercial and residential customers and managing a team of technicians. Quality customer service will be provided to the client at all times. Knowledge or willingness to learn proper floor cleaning techniques is essential.

ESSENTIAL FUNCTIONS OF FLOOR CARE SUPERVISOR::

Daily job responsibilities/functions to include, but not limited to:

• Floor care responsibilities will include: Stripping and Waxing, buffing, carpet cleaning, etc.
• Respond to night and weekend emergency service call as needed.
• Prioritize daily assignments, tasks and responsibilities.
• Ensure adherence to company standards and quality.
• Maintain open communication with customers, employees and manager.
• Follow-up on customer inquiries and questions.
• Analyze problems and makes recommendations to resolve problems.
• Manage and train all floor technicians.
• Ensure all paperwork is being completed in a timely manner.
• Review paperwork with customer at the end of each job.
• Monitoring supplies and submit supply orders as needed.
• Maintaining floor equipment in a clean, safe and operable condition.
• Proper labeling, dilution and use of all chemicals.

KNOWLEDGE, SKILLS AND ABILITIES OF FLOOR CARE SUPERVISOR::

• Good communication and interpersonal skills
• Good client/customer service skills
• Ability to follow oral and written instructions
• Ability to prioritize multiple tasks
• Ability to exercise good judgment and decision making
• Ability to work effectively with a team
• Ability to work independently as needed
• Basic knowledge of floor cleaning products or willing to learn
• Leadership skills

QUALIFICATIONS OF FLOOR CARE SUPERVISOR:

• Valid Drivers License
• Acceptable driving record to meet standard auto insurance requirements
• Prior floor care experience preferred
• Supervisory experience required
• Acceptable Criminal Background Check
• Acceptable Drug Screen

PHYSICAL DEMANDS OF FLOOR CARE SUPERVISOR::

The work requires routine walking, standing, bending and carrying items weighing up to fifty pounds.

Quality Work, Responsive Service, and a Commitment to People.

This is a management position
This is a full time position

Visit Careers at Ciocca Cleaning & Restoration